Pleeeeease do not join. They Do Not Tell You it takes 60 days for your actual domain to go live. I enjoyed the AI portion and not have to be deal with building from scratch when need to get going asap. When I transferred my website domain to theirs I then was told my actual domain will take 60 days to go live. So therefor you'll have a domain like this for 60 day ex: www. Hostgatorbakeygoods-builder-sample.com (this is what your clients will see and you'll have to register like when promoting your space on google etc). When signing up you think youll just port your domain and it will read www.Hostgatorbakeygoods .com and go LIVE asap. They explain all after paying etc., WIX and other hosting sites, your domain goes live instantly within seconds, it cost more but worth piece of mind not having to wait 60 days. If you have the time to wait then KUDOS to you. I guess you get what you pay for. smh

light, modern, affordable and fast

The company’s help team is great, very helpful and responsive once you get through to them directly. You have to navigate their AI chat bot first, which although one of the best I’ve experienced recently is still not able to help with fairly basic requests. It’s early days with Hostgator but so far so good, and the value for money is excellent.

They apparently have a hidden practice to force you to upgrade. Somehow your inode usage (something I never heard of before and never had problems with before) gets over the limit in a week or two, and not only you are not informed about it by e-mail, they suddenly block your website and even the access to your file manager on hpanel, and the only ways they suggest to fix it is to upgrade the plan (for 12 months minimum) or to use the constantly failing SSH method (that I also never had to use before). I read in other places on Internet that it's a common problem and apparently a deliberate deceptive practice.

No way to switch support agents if the one assigned to you just disappears? Seriously? What kind of broken system is this? If your agent is unavailable, you’re forced to sit and wait for nothing, wasting hours while your issue remains unresolved. My website has been offline for 5 hours because of Hostgator’s pathetic CPU limit system. Once you hit that limit, you’re stuck — you can’t fix it yourself, you’re forced to rely on this useless support team that doesn’t even respond in time.I’ve been with Hostgator for two years, and I’m absolutely fed up. This service is beyond frustrating: arbitrary limits, zero autonomy, and a support system that’s completely broken. Fix your hosting policies and stop treating your customers like they don’t matter. THANK YOU CHRISTIAN

good company, and hope more success

I don't get the 4.7 star rating. Must be bots. Signed up to move from IONOS because of their pricing and what a nightmare. They advertise a "Free Migration"? I could not get it to work and their online "tech support" also could not get it to work. So they told me to do it manually. OK I have a simple 60 MB site, I also have a CS degree and have used Filezilla hundreds of time. Could not connect to their servers and the online "tech support" could also not get it to work. 15-20 hours of my time wasted. Asked for a refund and they keep some of my money. Tried to get that resolved and got nothing but static and excuses. DON'T WASTE YOUR TIME! They're in Eastern Europe so beware of that too.--------------------------You can see below their mealy mouthed response. YES they did give me some of my money back but not all. The rest is just eastern European corporate lip wiggling. Saying you care about service is not caring about service. Hey Hostgator, why don't you check your records. Then take the amount I paid and deduct what I got refunded. I bet you get a surprise. Enjoy the money. lol

Payment processing kept flagging my legit Chase debit card as fraud. The stupid AI assistant (which I was tricked into thinking was human) told me I could pay via bank transfer. After spamming "person" to the AI and waiting 30-40 minutes, I finally got connected with some lady who barely spoke English and told me that I could not, in fact, pay with bank transfer. I asked for phone support; apparently they don't offer it. In summary, customer support here is nonexistent; take that into account when considering buying from them.Just saw the response. For those reading please know that this is not true. I paid with a Chase Debit card and had well over the required amount on the card. Chase Bank is a major bank and I called them multiple times. They said they had never declined any transaction and that they did not see a transaction occur. A couple of hours later I bought a Groupon with the same card and had no issue. It's not the bank or the card; it's Hostgator.

No one deals with them (if you succeed they will seek to fail you)I had a website selling digital subscriptions and I subscribed to hosting and a domain from them,After a year and a half of hard work and effort on this domain, it topped the search results,After it topped the search results, they stopped the hosting because the site represents a blatant violation of their policies (knowing that I was communicating with them because there were problems with the same site and they were being resolved without clarifying that this activity represents a violation)(The store's activity is selling YouTube Premium subscriptions)In general, after they stopped the hosting and the site, I moved my site to a better, faster and more reliable hosting from them,The next day (the domain was suspended) I contacted them and asked them that I wanted to transfer the domain from their trivial and unreliable company and they told me that (you cannot get this domain),This is how they will steal from you

Hostgator have been recommanded to me on Youtube, and as I am trying it, I am finding it easy use, I am building my website althougth I am not an expert developper.

The help bot sucked and couldn't figure out what I needed, but the service rep was great.

I have been with this company on a four year contract without any issues. However, at renewal the price has increased by almost 4 times from the original (due to expire on the 4th February 2025). I emailed them yesterday to ask if I could speak to someone regarding this, and received an email back explaining why the increase in the price and offering a 5 or 10% reduction (discount code) depending on how long the new contract term was. Today I received an email stating that my domain will expire today and if I don't pay and re-new within 3 days, my domain name will be permanently deleted! I regard this as nothing sort of blackmail. I always say in business, how you end your relationship is equally as important as how you wish to start it. Very bad business practises - take note and vote with your feet.

Your payment methods are more easier than others

I pay for a dedicated server and it has many downtimes, in fact at this moment it has not been available for an hour and a half. When you ask for help, you are served by bots that do not provide any solution. When you get a person to help you, they tell you to do useless checks when you already know perfectly well that the problem is with the server. Service not recommended. I`m a +10 years client, the problems are from past year and it´s a big problem the migration for me

First, I'm having an issue with my website. The problem seems to stem from my domain, which is managed by a different vendor. They’ve tried to help, but the TXT record isn’t working. I’m actively looking for a solution, and I’d appreciate human assistance to make this process easier for me. I don’t mind chatting several times as long as I can interact with real people who understand the issue and help resolve it. I truly value having humans, not bots, available for challenging topics like this. That make a process of the customer great! Thanks

I just speechless...what I'm saying...Hostgator team solve my problem....Great service....Lots of love from my heart....

Great and prompt service. computer glitch sorted in under 10 minutes. not even time for coffee.

I LOVE THEM. thats all i can say