The customers service is awesome!! been doing business since 2021.

Always helpful I’ve never had a bad time with this company 24 hour service. You can’t go wrong thanks,

V was kind, patient, competent, capable and gentle. Most importantly she resolved my issue efficiently.

I contacted them about mammothracing.com ripping me off and and Namecheap acts like there sides with mammoth racing!!! And I have plenty of proofe mammoth racing took 188.96 from me and won't email me text me or answer there fone !!!

The ABSOLUTE WORST customer service. My email accounts all of a sudden weren't showing up in my mac mail. I've tried for almost a week now, no less than 7 "agents" with chat support, and still not working. Yesterday, I was disconnected from the chat conversation 4 times. Today, it's already been twice.

I had the pleasure of speaking with Ryan from Namecheap, and I cannot emphasize enough how invaluable he was throughout our conversation. He was not only incredibly knowledgeable but also genuinely empathetic, taking the time to understand my needs and offering solutions tailored specifically to my situation. His professionalism, kindness, and dedication to helping me make the experience truly seamless. Ryan is a true asset to Namecheap, and I can honestly say, they are fortunate to have someone of his caliber on their team.

I've been a Namecheap customer for several years now. I manage a reseller account (multiple domains/ sites) for many of my customers. I couldn't be happier with Namecheap. Great service and quick solutions to the very few issues I've ever had. Great customer service!

I've had a Namecheap website for about 15 years, and the company has gone from one that provides customer service to one that only cares about charging the customer. In the last month I've been on several "customer service" calls, and nothing has been solved - although I've spent hundreds of additional dollars. At this point I'm going to advertise for someone who will take all my websites, domains, and everything to another company. I give up. Completely different organization than when Bob Parsons owned it. Void of actual customer service. Oh, and look for the fake paid "reviews" online giving them five stars. Funny how they mimic actual customer's problems. Maybe stop paying for fake reviews and start solving actual customer service issues?

knowledgeable, resourceful, professional...

I have been using Namecheap since they started in business. We used to use Verio. My company has registered more that 200 websites with Namecheap. We are efficient in Wordpress. Namecheap has fantastic customer service and any problem we have had in the past a great customer service rep has always gone above and beyond to help.

Support is ok. Products ok. But the surveys are so annoying and much longer than they promise. Stop being so insecure about everything. Just employ more support people and trust them

The customer service agent was extremely helpful and knowledgeable. Very attentive to my concerns and fixed my issue

Amazing Support, Joshua was absolutely the best. He is very knowledgable.

The representative was both patient and professional. They guided me through the process and provided the assistance I needed. Additionally, they offered recommendations for preventing and protecting my accounts.

12+ years of great service and reliability

Quick, concise and professional. All I need when I am trying to get things done quickly.

No matter what the problem is Namecheap Customer Service is always ready to go to get the problem solved. Having recently sold my business Namecheap has been extremely helpful in insuring a smooth transition to the new owner.

I purchased the Discount Domain Club product primarily to access the Domain Academy and the Domain Valuation tool.What a nightmare! After more than a week, 6 + hours on customer service chats, a refund and repurchase, and being told I have to purchase domains 1st to access the course?, I still don't have access.I have been very nice in my chats because I get it --it is not the chat agents fault that things are not working. However, I got the distinct impression that I was just being put off to wait-- a couple of times without putting my issues through to a more skilled technical professional to really solve the issue. I was not offered a case # for follow through nor was I recontacted to see if there was resolution. This means each time I have to start from scratch describing the issue over again. I am sure Go Daddy is wonderful because I have had wonderful experiences with them before but this is beyond an unacceptable way that any customer should be treated.Finally, today I connected with a customer service agent that listened--spoke to senior tech agents, gave me tracking # , and emailed me after the interaction. I am hopeful now that things will get sorted out.

The support person was knowledgeable and courteous and helped me very patiently and solved my problem.