We have been trying for months now to get this mess straightened out. Namecheap without authorization took money out of our biomes account for months and would not help us. We only found out after dozens of texts and phone calls when I called the sales sept. We now know the who and the how but even after jumping they all the hoops the company asked us to-they still have not given us our money that they took out of our account without our authorization. we are working with a Better Business Bureau on the states attorney general and co to use to try and resolve this issue. My belief is Go Daddy is a bit of a scam.

Friendly and knowledgeable customer service from Nick! Thank you for your help today!

Profession and personal attention

Namecheap rep had great patience with me. Much appreciated.

Mariel spoke English very well, knew how to give me directions to resolve my issue quickly and easily. A very pleasant attitude!

Ask for Margot in Customer Service, she was knowledgable, offered options and honesty, and was sweet as can be on the phone, a true breath of fresh air and the best customer service I have had from any company in a very long time.

Patience was very important to me. I am 80 years old and Jonathan treated me with the upmost respect!!! HE was very professional and spoke very slow and clear for me. Thank you!!!

The Agent was very professional and tried everything to successfully resolve the issue.I'd have no hesitation in recommending Namecheap products and services.

Very knowledgeable staff. Fast and easy to work with. They know how to get the answers to the questions I am asking.

Go Daddy Rep J. Alexander was extremely knowledgable, efficient, and positive. He helped me figure out best path forward while taking care of an existing issue.

Thomas went above and beyond to help me get my needs met. I feel much more in control of my website and feel it is much more secure.

Customer service rep was on the phone with me for over an hour helping with complex tasks. Really appreciated his expertise and patience.

Shawn was very knowledgable and his positive attiude made a difficult situation easy to manage.

Exceptional customer service. The platform was relatively easy to maneuver and we were always helped promptly when we hit a snag.

Namecheap is very affordable, reliable and fast. Loved the services and prices as a small business. Michael is a gem.

Worst support ever. I already written 4 ticket for refund but no direct answer. Requested to write them to verify e-mail. Sent email with order details. Now got e-mail template to back to site with Namecheap support. I put even my order on charge back but they decline it. This situation i have for 3 month. 2024-08-16 Update. Still the same. No result at all. Created 9 request for help. Always other operatos asking for explain my problem. They don't see any previews chats. Asking to wait until responible team to check. Passing 72h no reply no nothing. Again back to support. Asking the same damm information. No HOPE for them. Just going circle.

I have founded Go Daddy has the best SUPPORT. You always get a "Live" human.Their "agent" works diligently to resolved the issue. I have founded many other companies you must take the hours or even DAYS to resolve my "technical", problem I DO NOT KNOW how, where to what to do.

I’ve been a Namecheap customer for over 10 years. The customer service and support is always impeccable!!

I have had an incredibly frustrating experience with Namecheap that I feel compelled to share. I initially purchased the domain ConnorWilloughby.com through Namecheap on LTO on July 31st, but soon after, I decided I needed to make changes. I requested three options: a different domain, a refund, or store credit. Unfortunately, none of these requests were initially met.First, I asked for the domain Willoughby.ai, but was told it was unavailable. I then requested a refund to my bank account, which was also denied. As a last resort, I asked for store credit equivalent to my purchase, $118.80, and even lowered my request to $60 to be reasonable, but was again refused.After spending 4-5 hours in constant live chats and phone calls with customer support, they finally agreed to provide the store credit I requested. However, they informed me it would take another 5-7 days for the credit to be processed.This entire ordeal has been extremely disappointing and has led me to question my trust in Namecheap. The lack of flexibility and slow response times are unacceptable. I hope they improve their customer service to prevent others from going through similar experiences.

Very knowledgeable very patient with me with setting up an online account and helped me set up my email