great AI, website builder easy and functional.

So far the experience is so good. One of the renowned hosting providers in the industry. Their support is absolutely good, quick, and responsive.

Good. Recommended

As the owner of a digital agency, finding a reliable and efficient web hosting provider is crucial for the success of our client projects. Big Rock has exceeded our expectations in every aspect. Their service has been nothing short of excellent, providing us with a robust platform that ensures our clients' websites perform flawlessly.From the start, the onboarding process with Big Rock was seamless. Their user-friendly interface allows our team to manage multiple client sites effortlessly, saving us valuable time and resources. The performance has been stellar, with impressive loading speeds and virtually no downtime, which is critical for maintaining the high standards we set for our clients.What truly sets Big Rock apart is their exceptional customer support. In our line of work, quick resolutions to issues are paramount. Big Rock's support team has consistently been responsive, knowledgeable, and always ready to go the extra mile to assist us. Their 24/7 availability means we can count on them whenever we need help, ensuring our operations run smoothly around the clock.In addition to their technical excellence, Big Rock offers competitive pricing, making it an attractive option for both our agency and our clients. The value they provide is unparalleled in the industry.I highly recommend Big Rock to any business or digital agency looking for a dependable and efficient hosting solution. Their top-notch service and outstanding support have made them an invaluable partner in our digital endeavours.

Deividas solved my problem! He was very helpful and patient with me! Thanks again Deividas!

Great hosting company & customer support. Never any issues.

took a while to get to speak to a person, although the bot is pretty decent AI. But super helpful and patient and successful help.

Great help especially during the urgent moment when it comes to our website. Kudos to Big Rock team especially to Diego

So much helpful

I dealt with one customer support agent that was unhelpful, but thankfully transferred me to Fabia. Fabia was amazing, She worked incredibly fast to get things done and taken care of which was incredibly nice.I fully expected to have to wait around and spend half an hour if not longer to figure this out. Thank you Fabia for helping me and doing so swiftly.

I have been paying for a service that I have not been able to use. My VPS server worked for 2 weeks then multiple issues. My account even got suspended. when I needed support I was pretty much told sort it yourself in short."While our primary focus is on website hosting, we do offer some support for VPS, although it may be more limited in comparison.If you need further assistance or have any other requests, feel free to reach out." Do not sign up for VPS server with Big Rock. Even when the product does not work you are not entitled to a refund. It is best to not have this hassle and just use VPS with a company that offers support for this service.The other services I have used with Big Rock have been okay. Platform is easy to navigate.

After months of problems with Hostgator VPS, I've decided to change to Big Rock and guess what? Problems... I love Big Rock VPS, but when you face a problem, they don't care if all your websites are offline, my websites have been offline since yesterday, and first thing in the morning when I'm checked again... same thing, call for support all the sites offline and no solutions, they've said that they are investigating but never found a solution and my website follows ALL OFFLINE til the moment!!!Looking at the documentation on Big Rock I found something about the CPU usage, which I think is my problem, so they say..."CPUWhen you reach the maximum threshold for available CPU, your website becomes slower and starts scheduling requests from your visitors instead of serving them instantly. There will be no error messages, but the website will feel sluggish.Find out your website's peak hours and ensure your CPU stays below 80% during the busiest times. This will guarantee that all visitors have the best possible experience on your website. "But they didn't mention in the documentation that they will cut you off and all websites on your VPS will be shutting down, which is my case.Resume of the history, if you are in a shared host on Big Rock and things go well DON'T MIGRATE TO VPS! End of the story, on HostGator I've problems with memory usage, on Big Rock is CPU so, be careful when you decide to change!!! End of the day and things are going as same, even after the Big Rock reply, they did do nothing about it, so if you see a reply in bad reviews, know that is like a robot replying, already stopped my server by now and put all my websites to sleep because my VPS SERVER KVM 2 simply not work, another thing that I clarifying here is that on my VPS Panel I have the upgrade button but the downgrade is missing... So... The support does nothing to help, and if you upgrade your server, there is no way to downgrade besides speaking with chat support that does nothing, be advised!!!! They shut down my VPS, all my websites are offline, and nobody is doing anything to help solving the situation, my VPS is not manageable because of high usage of CPU and I can do nothing, so the only way to work on the problem is to upgrade, but if I upgrade that's no way back, I need to buy a new VPS and start all the configuration aand migration of files to the new VPS, now answer me, this a way to work on a hosting company? Put your client in a position where they can do nothing to solve a problem and nobody does anything to help. Worst company ever, if the services are working ok, if you have a problem you`re dead!!!Gateway TimeoutThe gateway did not receive a timely response from the upstream server or application.This is what Big Rock will do for your business!Update 06-18-2024I still have the same problems with Big Rock's policy to put all websites on a VPS to sleep, here is the thing, if your VPS gets to 100% of CPU usage, they will put all your websites on your VPS to sleep, yes, on your Big Rock panel will appear that your server has a restriction and all your websites will be offline and with this restriction you will not able to do nothing and the VPS team, the only people that can help you out will take 3 days to respond one ticket and in my case, even when they respond telling that the problem was solved, my websites were offline, so last week I've decided to delete everything, and after reinstall all again, I start today having same issues with the server, so be advised, if you have a VPS and your server get 100% of CPU usage they will put down all the websites on your VPS and put a restriction so you will not able to do anything... NIGHTMARE!

Great price. Performance has been fast and reliable.

My Experience with Big RockGetting Started:When I first signed up with Big Rock, I was impressed by how straightforward the onboarding process was. The registration was quick, and the initial setup steps were clearly outlined. The website immediately felt welcoming and easy to navigate, which is particularly important for someone who might not be very tech-savvy.User Interface and hPanel:Big Rock uses its own custom control panel, hPanel, which I found to be both intuitive and visually appealing. Unlike the more traditional cPanel, hPanel is streamlined with a modern design, making it easier to find essential tools and manage my website. The layout is clean, and the dashboard provides quick access to all the necessary features like domain management, email setup, and file management.Performance and Reliability:In terms of performance, Big Rock has lived up to its promises. My website's loading speeds are consistently fast, thanks to their use of LiteSpeed servers and SSD storage. Over the months I've used Big Rock, there have been minimal downtime incidents, aligning with their impressive uptime guarantee. The speed and reliability have contributed significantly to the smooth operation of my website, which in turn helps keep visitors engaged and satisfied.Customer Support:One of the highlights of my experience has been the quality of customer support. Whenever I encountered an issue or had a question, the 24/7 live chat support was readily available. The response times were prompt, and the support agents were knowledgeable and courteous. Although Big Rock does not offer phone support, the live chat service effectively addressed my concerns in a timely manner.Pricing and Value:Big Rock’s pricing is one of the most attractive aspects. The initial costs are very low compared to other hosting providers, which was a significant factor in my decision to try their services. While the renewal rates are higher, they still offer good value considering the quality and range of features provided. For instance, even the basic plans come with free SSL certificates, which add a layer of security to the website.Features and Tools:Big Rock provides a robust set of features that cater to both beginners and more experienced users. The one-click WordPress installation was incredibly convenient and allowed me to get my blog up and running in no time. The free website builder is also a handy tool for those who prefer a more drag-and-drop approach to creating websites. Additionally, the inclusion of weekly backups, and for higher plans, daily backups, gave me peace of mind knowing my data was safe.Security:Security is a critical aspect for any website, and Big Rock doesn’t disappoint. The free SSL certificates were easy to install and ensured my site was secure from the get-go. Big Rock also employs BitNinja for enhanced protection against malware and DDoS attacks. These security features have made me feel confident that my website is well-protected against common threats.Room for Improvement:While my overall experience has been positive, there are a few areas where Big Rock could improve. The absence of phone support might be inconvenient for users who prefer direct voice communication. Additionally, some of the more advanced features and better performance options are locked behind higher-tier plans, which might not be ideal for those on a tight budget.Conclusion:Overall, my experience with Big Rock has been highly satisfactory. From the user-friendly hPanel and robust performance to the excellent customer support and comprehensive security measures, Big Rock has proven to be a reliable and affordable web hosting provider. Whether you're just starting out or looking to switch to a better hosting service, Big Rock offers great value and quality.

Quick. Simple. Amazing.

Generally I am happy with the service. Support is great and timely.

So easy, so friendly, and helpful!

While searching for affordable web hosting for my business, I stumbled upon Big Rock and their fantastic introductory offer. After four months of using their service, I'm happy to share my experience.Building a Website Made EasyOne of the biggest advantages of Big Rock is its user-friendly website builder. Even with limited technical knowledge, I was able to create professional-looking webpages quickly and efficiently. This is a major plus for anyone getting started with building an online presence.Room for Improvement in EmailThe email program, however, could use some improvements. It was basic and lacked features compared to other email providers. While it's functional for basic communication, it might not be ideal for businesses heavily reliant on email marketing or complex email workflows.Excellent Customer SupportFortunately, Big Rock shines in customer support. Their representatives are always helpful and responsive. Today, for instance, when two of my websites went down, I used their chat feature and connected with Manuel. He promptly diagnosed the issue and had my sites back up and running within minutes. This efficient and friendly support makes a big difference, especially for new website owners who might encounter technical hiccups along the way.A Promising NewcomerConsidering it's a relatively new company, Big Rock demonstrates a strong commitment to improvement. Their combination of affordability, user-friendly website builder, and excellent customer service makes them a compelling option for beginners venturing into the world of web hosting. Just keep in mind that you might need a separate email solution if your business heavily relies on email functionalities. Overall, I recommend giving Big Rock a try, especially if you're a budget-conscious entrepreneur looking for a user-friendly platform to build your online presence.

Jesus from Big Rock helped me resolve an issue I had for weeks. He patiently helped me diagnose an issue with my domain and recommended resolutions, that I acted on, to great success!! This service will prompt me to recommend Big Rock to people I know. Julio Calderon

Very fast help, great customer support.