Purchased a hosting plan that does not live up to what was sold. It is supposed to include a free domain, that did not happen, was to much money. Free emails are not true, have to jump through hoops to get them to work and do things that will hurt the domain in the long run. Customer service takes a long time to reach and then hands you off to other people to start over with so they can take a scheduled break. No phone number to contact the company.In reply to the company, the domain was a .com it was available although your end claimed it was a premium name and to expensive to claim.

Customer service is non existent. Have waited for over an hour to get connected only for them to not have the tools needed to help. And sadly no telephone number to reach them.Once they have your cash they don't care about you.

First time i was interacted with the Big Rock support and the fabulous experience in the first time. Thankyou for the instant support keep doing same.

Ramiro helped me a lot. actually it was frustrating. However, he really was trying to help me and it made me feel better. it was really nice to see those best people! he is the best of the customer service workers!

The Support I am getting from all the staff members is tremendous. When I signed up with Hetzner just for emails for a trial first, it was a nightmare. Their support is by email and it took them two or more days to respond to my email and then the email would say they are looking at my request. It would then take more than a week for them to attend to my enquiries. I just decided to terminate my contract with them without thinking of transferring my Domain and website to them. I wrote so many emails to Hetzner complaining about my very bad treatment by their support team but they never responded to my emails.But Big Rock is 1000% and more better than Hetzner in terms of customer support.

Big Rock customer support is really amazing and they always be available for extended support to fix any kind of issue faced by their non-technical customers. Glad to select a such a hosting service and highly recommend it.

costumer support is excellent till now, its been full whole one day, using there service. its being good for me.thank you Big Rock

Support team is 24hrs and while the chat may be a bit slow in the middle of the night (North America - Pacific Time) they do always reply and it is sent to email which is great that we can reply to the email to pickup where the conversation left off.

Ramiro's assistance with my website was nothing short of miraculous. Despite my website being down for three days, Ramiro managed to fix it in just 5-10 minutes. His expertise and efficiency are unmatched. Thanks to Ramiro, my website is up and running smoothly again. I'm incredibly grateful for his quick response and exceptional problem-solving skills.

Getting Karen to understand and help me out on the domain issue that I was having went very smooth. Thank you agian

Very good service very good experience

Easy to use, Everything works fast and also the customer support is on point they helped me with a issue and solved that for 5 minutes.I would recommend this host all the time.

Great host! Love the value and the service!

The website is very confusing to use, it is not intuitive.

Prices is perfectly set. Helpful assistant with clear reply.

Hi, I'm a new member at Big Rock, previously I was a member at another hosting service provider. But for Big Rock, especially for support, it is fully supported by CS and I get a lot of convenience with the features of Big Rock.