Big Rock and it's support systems are best for beginners .

Very happy with Big Rock. Tons of custom ad-ons.

The best attention I have received on these issues, I was bothered by the drop in services that I provide to thousands of people and my customer service channels are saturated, through my applications that consulted the web service that I had hosted here, Carlos gave me a solution to everything.However, my services have been down due to sanctions against Venezuela, that is why Big Rock is prohibited from working with us, I deeply reject this

My colleague and I really appreciate how user friendly Big Rock website builder is. Personally, the only thing that can use improvement is the collaborative work and real time updates of changes made on the site.

Very good service provider. Support is very prompt and friendly.I just wish the email account size was larger than 1GB.

They took payment early without authorisation and colossal increase in cost (an increase of 600%).I did not authorise any kind of auto renew setting and there was zero warning that payment would be taken two weeks before the service expired.Update 1/07/2024: Despite claiming "24/7/365" support, I have had no response in over two days. I have had to file a claim with paypal.Update 1/07/2024: They have just charged an even bigger amount.

I'd been trying to figure out how to fix my database for weeks. I finally contacted support. They were great. Juan found a solution in just a few minutes: they'd do it for me! Thank you!

Not good experience recently in terms of troubleshooting payments issues, but good cloud provider.I extended my account's payment period from 1month to 48 months because of cost cut. However during the renewal, since the only method I have been used during this 5 years is Paypal the Big Rock integration with Paypal took 1 card without letting me pick the one I was intending for the operation...The result is that the almost 1,000 dlls operation was applied to the wrong card and the bank applied an overcharge to the card since limit was not enough. After asking the staff about it was possible to do the payment on a different card by doing the process directly to the card they referred a over complicated process which might lead to losing data, but honestly I prefer to loose only money from the operation and not put at risk the websites on my account.I strongly suggest to the Big Rock team to add a label on the Paypal payment indicating main card will be picked from your account so the client don't assume there will be a next step asking for the cards added into paypal account so it can be selected during the operation. Otherwise, also let it the card to be selected would be better, but any of this two options would help.Very dissapointed on the outcome of this operation but I understand it was partially my fault and I assume the monetary costs for it because any other solution is worse than that as it was suggested to downgrade account, or cancel the account and then do a whole process to restore data from the accounts, which would consume a lot of time, when the only thing I need it to cancel de payment to the other card and proceed the process into a new one because Big Rock offers good hosting products and I like to remain using them...

Pros- Deal + recurring pricing is better than competition- Included features seem like good value- Hosting seems good so far- Special controls for Wordpress are nice- Support of some kind is available most of the timeCons- Migration from cPanel hosting is limited to a single domain's files. No DNS zone records, no databases, no subdomains, no other domains. None of these are configured automatically, so it's up to you to manually re-setup all of them yourself.- Individually adding domains you already have is tedious and a bit opaque. They can only be added through starting a migration request via a multi-step wizard which then I think goes to a queue for Big Rock staff to process. I'd prefer an automated option.- Websites in the interface are kept separate from one another, so any kind of batch operations are not possible.- Permissions for migrated sites are strict, so they might be blocked with a 403 error at first.- Wordpress migration can be problematic when transferring older versions, since they automatically get transferred into the newest version—breaking older themes and plugins. Sometimes the "AI troubleshooter" can fix it but it can also take a lot of manual debugging.- Starting support is a little confusing to get to a human. First you have to get through a wizard, then the chat starts with an AI bot, and then something (I don't know what) triggers an actual person to enter the chat.- Their proprietary hPanel interface is fairly feature rich but also takes a lot of clicking around to get to the controls I want between websites and to get past all of the info/tangents I'm not interested in seeing or waiting for to load.- It would have been nice to see the whole hPanel interface before signing up for hosting.- I understand it's in Big Rock's financial interest to have people transfer their domains from peoples' current registrars but it's annoying to see that as a permanent message in the dashboard interface.

The platform is incredibly user-friendly, making it easy for beginners to get started and manage their websites. The interface is clean and intuitive, which saves a lot of time and effort.The performance of Big Rock's servers is outstanding. My websites load quickly and experience minimal downtime. This reliability is crucial for maintaining a professional online presence. Additionally, their customer support team is exceptional. They are always available, responsive, and go above and beyond to resolve any issues I encounter.Big Rock also offers a variety of affordable plans, making it accessible for businesses of all sizes. The features included in each plan are comprehensive and cover everything needed to run a successful website, from free SSL certificates to daily backups.Overall, Big Rock provides excellent value for money, and I highly recommend it to anyone looking for a dependable and efficient web hosting service. Thank you, Big Rock, for your outstanding service and support!

Big Rock is just the best starting place for your website and it is continuing to grow. Started using them in 2019 and they've only gotten better and better. One thing I like is the customer support.

there customer support is rubbish, my website is down for an hour and no one is there to help me.

It can be intimitated not being able to talk or chat with a tech support agent immediatly. However, their online documentation and tutorials are very complete. You can always contact Big Rock's tech support by email, their response is always promptly and effective.

The response time, plus the patience that the Tech person had displayed in the matter of updating my vital contact info was very professionally done.

Jonathan was a really good expert, he helped me with a lot of good skills in programming, he was very professional and also understood the problem really fast. He was a really good expert

it may be better if you can provide guidance in their own language( to beneficiary)

Edit - after seeing my review Big Rock contacted me and said as you are not 18+ u can’t have domain ! So this was the reason to ban my domain ? Why earlier it was showing phishing abuse where I only sell gyro watch nd an below 18 years of age can’t do business in india ?is selling watch illegal ?? according to Big Rock it is best fraud company eversomeone reported phishing abuse while we dont have credit card and debit card payments available nd have codwhith having more than 200+ customer reviews with phone number attached nd 3k+ followers on insta the have suspended the websotewebsite name theshipperzport.inafter conatcting them for 5 days no update their team copy pasting same message for 5 days worst company to buy save you money nd go to other domain company instead

I had an account recovery issue and their support is trash. I just kept on repeating the issue in the email conversation. If there's only one way not to give a star, I'll surely give that to them. It's been a month and the issue has no progress. They will say that they will "look into the issue" but they will not give any progress. I DO NOT RECOMMEND THIS WEBSITE AT ALL. Their support has no common sense at all. I suggest going to another website to host your website because this one is trash.

This is a disgrace company, I have bought a hosting service from them and cancelled it within hours and asked for a refund, they claim to have refunded the money like voided the transaction and nothing appeared on my card for 14 days, now I have been calling my bank and they say nothing has been cancelled and they gave me two options one is provision number to give it to Big Rock to investigate and a other option is to wait months for the bank to investigate, I have given Big Rock the provision number and they didn't want to help at all their answer was , we have made the refund please deal with your bank, once you cancel anything they're not their to help at all, I am not happy at all.

Alvaro was very on my level, understood my situation and could advise me perfectly. He helped every step of the way, including manually doing procedures I couldn´t do myself! Crucial if you are a tech dino like me!