it was great to have a conversation with her pls rate her job

Big Rock always has my back during though moments, and there support team always solve my problems.

it's going good was working on my platform for about two months now about to launch soon so really hope everything goes well

Their support team was very fast. In fact, the first time they replied, I thought it was AI. But later, I found out it was a person. They were quite helpful and polite.

1) Responsive Live Chat: Whenever I encounter an issue, their live chat support is lightning-fast. No waiting around—just quick, helpful responses.2) Knowledgeable Agents: Big Rock’s support agents are well-trained and knowledgeable ( especially Yassine ) He has resolved my queries efficiently every time.3) Friendly and Patient: Even with complex issues, Yassine is patient and kind. He really cares about solving the problems.In summary, Big Rock’s customer service is top-notch. Kudos to the team! ??

For someone with zero knowledge about any of those services I find their customer service to be very helpful and efficient, for what I needed I couldn't find a better rate and combined with the customer service they have I feel like they really deserves a positive feedback

Intuitive and easy to use even a beginner like me could understand what to do.

First class hosting with first class service and support

Very nice, I liked it.

Did a Great job - And very polite Service

You have a very bad email service, cpanel is better, every simple feature is pro, and 1GB is not enough send and recieving just some pdf files and the mailbox storage is full , bad service everI purchase a cloud hosting and must be include all features of email in my hosting like cpanel, but here did not

I am new to Big Rock. I've used other companies in the past and Big Rock support was a breath of fresh air compared to others. I needed support for a technical (technical for me anyway) issue and thought I'd give Big Rock support a try. I couldn't believe how fast and efficient they were. Julius was brilliant. He went above and beyond & sorted out my issue very quickly. Thank you again Julius. I would not hesitate to recommend Big Rock (especially Julius)

I am deeply disappointed with the way my website was handled by this platform. My site was wrongly suspended due to alleged copyright violations, despite the fact that I am the rightful owner of all the content. I provided clear and detailed proof of my ownership, yet my site remains inaccessible.The suspension was based on false claims made by others, and despite resolving the issue and proving my case, the platform has yet to lift the suspension. This has caused significant disruption to my work and unfairly penalized me for someone else's dishonesty.I expected a fair and thorough review process, but instead, I am left frustrated and without access to my site. I urge the company to rectify this mistake and ensure that such unjust suspensions do not happen to others in the future. This experience has severely impacted my trust in this platform.

If all you want is hosting, so far, 12 months, no issue. Unfortunately, you may want to have email with your business if you host your website. You get the bare minimum for email EVERYTHING and I mean EVERYTHING else is NOT included except for attachments and an email address. What does this mean? If you want to receive email from outside DOMAINS, they must be spotless with email records or Content in the Email OR email domain Reputation. You will find a lot of email is aggressively treated as SPAM by Big Rock's "3rd" party email provider [Titan Email]. There is a NOT SPAM option for email but even that is not a fix. You have to manually captcha an email to SEND IT TOO or it also will be BLOCKED. All in all, this IS NOT a pleasant experience, if you use email for a Business. BUT, you could PAY Titan Email Provider for an ADDON [Premium] to be able to have CONTROL over whitelisting domains that you might correspond with. Otherwise, it is quite painful.As far as Service/Support, YES they are lightening fast on a chat online [ no calling option ] OR it is not offered as of this writing. The chat was very quick to NOT answer my question [3 + hours currently and couning] to find out WHITELISTING a domain is a PAID addon to overcome. My business must choose to manually send messages that are NOT SPAM even after multiple exchanges of emails via FORCED SENDING [manually with Captcha]. My business email records for Sending [dkim, spf and dmarc] are clean and exist. My general email consists of YES 3pm is fine or YES, I received your information. Lengthy review, with support responses in this regard all screen-shotted for Support as required proof apparently of what I just explained here. GMAIL would be a better email alternative or email and hosting would be ok for hosting. ~cheers

Sebastian from Big Rock was so kind and prompt in helping me with my issue. Took just about 15 minutes to resolve it and he was the most respectful customer care executive I've spoken to till now.