Eric was helpful and informative. Unfortunately, he was not able to resolve my issue from his end but he instructed me what I needed to do on my end to make the transfer happen. His advice was excellent and the transfer is now in process.

He gave me all the help I needed to identify my problem and work with me to reach the best solution. I would like to thank him for that.

La atención, fue genial, rápida eficaz y se logró obtener un resultado a la petición satisfactorio.

Debora was awesome helping me with a problem that I had with one of my websites. What a great helper!It's super nice to work with Big Rock

He give an alternative solution based on my script i have give which eventually, give me a great hint, to look for alternative solution, on the script which pretty much solved my issue

good and easy to manage

Customer support you've never experienced before. OUTSTANDING!!!!Bravo for their efforts

she got into the point and fixed it directly

It was nice interacting, i got the help i needed

Good explanation and solution to problem..Fixed SSL error.Website running good.Thanks

Natalile attended me so quickly. She send me all the steps that I had to make to solve my problem.

the support is top class. they understand the problem quickly and give the solution immediately. Happy :)

Without warning my domain was suspended. I was told this was not controlled by Big Rock but Nominet. This is not the case. Big Rock provides the service on behalf of Reatime Registrar. So it is entirely inside thier control to fix this. They are giving it zero priority. 48 hours in so far. They tell me it is Nominet. Nominet tell me they could have fixed it but for Big Rock and their provider. They would also have given pre advice. This should have been given to me by Big Rock. It turns out the hstinger form is unable to accept the format of my name and address. So this issue is entirely of their making and apparently their policy is to turn off access without warning or requesting clarification. They have got the spade award for digging a hole for themselves.

Amazing response time with visual screenshot help hence simplifying the process.

All my sites have been down for weeks now, and they don't do anything about it. I purchased hosting for four years with them, and not even one year into it, the sites are down, and their incompetent customer server doesn't do anything, and they just say wait. If you go with them, as soon as you pay in full, for a couple of years, you are on your own. They will bring your sites down and won't do a refund.

Unbelievable support, everything done as it should be and very quickly.