I've been with Big Rock for a couple months now, I have transferred my website and a half dozen domains over from Squarespace. What a difference!! The speed is outrageously fast. I could never get out of the 60's on Squarespace, even with a stripped down page,. My site on Big Rock with 5x as many images and even a video is in the upper 90's --- These guys know what they are doing. Price is good, support is good, I wish I had made the change years ago. I'm a happy client to say the least.

I spent 2 days trying to figure out why my site, that I'd move from cloudflare CDN back to Big Rock CDN was not propagating . Pedro got my site back up and propagating in under 20 minutes. The efficiency was great, but as important to me was him explaining, that I could not have resolved this myself, it was just a glitch, him spotting it and fixing it was all I cared about. Thanks again, Pedro

Easy to communicate, Professional

Outstanding support! Ray was incredible, extremely patient, supportive, and polite. The experience exceeded my expectations!

great expérience

Great, detailed response given to the problem at hand. Alternative solutions were also discussed and provided. Overall excellent support experience.

Kodee was helpful as well as insightful and met my needs in a very professional manner. Big Rock has always been a great hosting company to do business with.

An excellent asesor, I did all for solve my problem.

The fact that they are giving out inexpensive prices for domains for emails and websites is a highly generous act. It tells me they understand the power to having a domain allowing a user to have their own identity.

Brisa from the support team was incredibly helpful. I transferred in my domain from Cloudflare and had an issue with my site not resolving after it moved. Brisa helped fix it in no time and I'm really thankful for all of her help! My site is live again after being down for most of the weekend.

Great and detailed service with instructions

It was amazing to get my issue resolved with Ed. He found the solution within minutes. I definitely prefer his service over the AI provided service. Thanks for having this guy on your team. I felt assured that my site was ready to go. This guy provided amazing customer service. Wish I could give him a tip. Thanks again.

Impeccable performance and security

so easy to recover my long-forgotten account, less stress for me coz I really need to get to my email now. thank you

I like the easy and fast process to register and start work.

The promptness of the response, getting right to the heart of the issue and it was fixed immediately. Great service

Terrible Experience with Big Rock: Unlawful Domain Suspension and Transfer BlockI’ve had a nightmarish experience with Big Rock that I feel compelled to share to warn others. Big Rock suspended four of my domains without warning or valid reason, severely impacting my business. When I reached out for clarification and a solution, they refused to reinstate the domains or allow me to transfer them to another provider. This is completely unacceptable and likely illegal.Key Issues:No Justification for SuspensionBig Rock suspended my domains without any clear reasoning. I contacted their support multiple times, but they provided no concrete explanation. This lack of transparency is incredibly frustrating and unprofessional.Refusal to Allow Domain TransferEven worse, they refused to let me transfer my domains to another provider. According to ICANN regulations, domain owners have the right to transfer their domains freely, as long as certain conditions are met. Big Rock’s actions here are not only unethical but likely in violation of ICANN policies.Potential GDPR ViolationBy refusing to allow me control over my data associated with these domains, Big Rock might be violating GDPR’s data portability rights. It seems they are obstructing my rights to manage and transfer my data as an EU customer.Final Thoughts:I am now in the process of filing complaints with ICANN and GDPR authorities. Big Rock’s actions are a clear warning sign for anyone considering them as a domain or hosting provider. If you value your domains and business, avoid Big Rock at all costs. Their service is untrustworthy, and they fail to respect basic customer rights.