I was facing a big issue with setting up my CRM. It was continuously showing errors one after one. When I contacted the support team, a member named "Danielius" helped me a lot for a long time; maybe for more than 2 hours. It was a nice experience. Thanks to Big Rock support team.

The customer service of Big Rock is fantastic.I was facing problems regarding a refund so I contacted customer service and got a reply within minutes. Once my case was transferred to the concerned department, my issue was solved within 20 minutes—big thanks to Winny.

I had a problem with my email configuration and Orland (from the Customer Success Team) took the time to read all of the details I had provided about the issue I was experiencing and provided immediate and expert help. I didn't need to repeat any of the technical details I'd initially provided, and that left me feeling that time had been taken to care about and understand the problem I was reporting. It took about 5 minutes to not only read up all the details I had provided, but then to investigate my account directly, identify the error, and make the necessary change to fix it. I'm incredibly grateful to receive such professinal and expert help.

"I was very well attended by RANDERSON, this guy is outstanding, above average. He truly provided excellent and proficient service. He deserves to be highlighted at Big Rock. Not to mention that if he were my employee I would promote him, give him a raise, a bonus or whatever. He supported me in a professional manner. This guy is REALLY TOP! What human capital!"

Even though the issues that I faced with my website is still being solved, the customer service was really thorough with the answers and patient with me.

Been using Big Rock for almost 2 years, and the support is great too. Just recently had a problem and Eduardo helped me swiftly. Would recommend as they have great offers too!

Big Rock literally made me able to build everything I am doing today; without them, I would struggle a lot in my career. Their all-in-one solution, cheap prices, and great support were the reasons for my main success in my work as a digital marketer and an entrepreneur. I can't imagine the world without the value that this company provides. Thanks a lot for your support and great service and business model!

Great customer service , Very fast,quality, transparent transaction,affordable. Timely feedback

Quick replies from the billing department, good pricing among the rest of domain hosting platforms.

The prices are fantastic. The service is reliable and consistent. The tools work well. The support is there when you need it.

Kodee has helped me more than once and is always very helpful. Kodee has helped make Big Rock a provider of fabulous tech support and customer service.

Getting my website set up was a little bit confusing but when I got in touch with them they simply and clearly answered my questions in a way I could easily understand and I got my website up and running.

Really amazing service with fast problem solutions, love it :)??

The customer service and support service of Big Rock staff is one of the best I've experienced. I lost my site, and they took almost an hour if not more, to help me and direct me. When I still couldn't do it by myself, their support team had to help me restore my site and take every other step needed. Thank you, Luciene, for taking the time to help me resolve my problem. Don't hesitate to use Big Rock and contact them for any support. They are very fast, efficient, and helpful.

There was an error on my website, and it was disabled because of me and there was nothing I could do. The Big Rock team was patient with me and for more than 1 hour they helped me in the whole process to recover my website.Rating 10

What made my experience great is having trust in customer service. I had Big Rock Representative Sen she was incredibly awesome. Every time I had a question, she was on point. She even narrowed things down before I could even narrow it down myself. Talking about the time & patience she had, which is rare to get these days. She provided the tools I needed, which truly helped a lot. I hope the other representatives are like her. THANK YOU SOSOSO MUCH, SEN!

She solved my issues in a very short time without asking a lot of questions. I have do follow-up on my accounts all the time. She beats them all for overall satisfaction for me. Great job.

On my experience, whenever I got issue they respond very well. I use Big Rock 3 of my site. and the service is good.