Kishan was very helpful. I had issues with migrating from a different provifer to Big Rock. It was sorted within a min or 2. Thanks to Kishans!

Mantas is great in his job. understand the issues, grasp it fast and offer smart resolutions. I called him faster than bots.

I was hosting my website on another platform, and once we announce it for public, the website went down due the traffic. I was advised by colleagues to move to Big Rock. The migration process of the entire website went very smooth and the performance was great.

The support is very fast and satisfying the person who helped me is alfa she gave a good experience and resolved the issue . keep it up

She is Amazing, She know the Customer issues well and taken the ownership and resolved the issue with little validations asking from me.She is wonderful asset for your company

I am a client with Big Rock for over 4 years now and honestly everything they do so far is more than amazing. Service wise, everything is running smooth, even though I was on a shared plan and one would have expected multiple interruptions which didn't happen at all. Customer service wise, they have what I call the A1 team. They are very dedicated, helpful, friendly in their communication and professional in providing information and they always go the extra mile to support you technically and even financially by helping you selecting suitable plan or even coupons to use to support their clients.

Santiago was super helpful!I was having issues with the email plans and I was redirected to Santiago. She was super helpful and told me what I needed to do. It was straight forward and I was able to resolve the issues. Thank you Santiago.

Funny how all the 5* reviews talk about helpful customer service and mention people they talked to by name. You do NOT talk to a person. It's an AI programmed to debase itself with endless apologies while spouting lies. It told me to look for a cancel button to speed up resetting a failed process it then said can't be cancelled because it's automated and when asked why it lied it apologised and thanked me for feedback. What a joke! In the meantime I have to wait for 7days for things to expire automatically because there is no human there that can actually help you. We are doomed as a human race having nothing but lame autobots to help.

I'm using Big Rock since past 4 years, no complaints. I really recommend it.I've 40+ sites hosted, No issues, No downtimes, even if there is additional load at times, they are able to allocate prominent resources to make sure that it works.Even if there have been minor hiccups or i need understanding their team have always been supportive and helpful to resolve the query smoothly and promptly.

I think they are a company with good prices and great customer service, going from AI tools to highly trained professionals Like Fabio who helped me solve a problem in record time.

I am really very pleased with the assistance that was provided to me by Big Rock, especially the Tasnim assistant. I had a problem regarding DNS and I was about to go crazy because I couldn't solve it by myself. In just 15 minutes Tasnim invididuated the problem and solved it for me. And of course my good mood came back, thanks again!

Big Rock support is really the best compare to others hosting services. They always answer to question on time and efficiently.

I have always appreciated Big Rock's immediate and excellent support. The Hpanel of Big Rock is easy to understand and use. The daily backup feature is outstanding. My website always runs at maximum speed.