Good experience

Easy to manage. Lacks some features

I paid for two years and which was roughly 236 dollars and I had some one else do the site. Of course they took their time. I found the site to be hard to maneuver, if I accidentally deleted something I couldn't go and fix it cause I didn't have the knowledge. I stayed in nov til Jan and they gave me 67 dollars back , be care don't do long term subscriptions cause you won't get anything back.

Honestly I was happy at pricing, but now I know why price was so reduced. We have Web Development company and Big Rock sucks. Support is totaly useless, they have AI system which respond to you and its very bad. When you talk to support they dont know when they will resolve issue. Usually I dont make reviews but I am so pissed off. We have register domain for client, and we used new card for it and system blocked domain and did a refund which will come in 7-12 days! What the... We just wanted to register domain and thats it. If this is for safety let me also point out that their anti malware system also sucks. Suck an negative experience with domains. Probably that mistake will cost us 400 USD because we have penalties. I wanted to register domain name again and I cannot. Really bad bad bad. We will move to another hosting, where support is ok, where you are notified before they do something. After few days issue is still the same. I had to pay penalty to my client. I cannot register domain anywhere, no update from them with resolution. ** Update** after 48 Hours they deducted from my Card 6.49 EUR and not as domain was discounted 3.49 EUR. Company already costed me a lot of money for penalty now, they deducted more from my account what was promoted.

They lie all the time. They've been keeping me busy for days. They damaged me financially and morally. Their employees don't know anything. They outsource website migration to artificial intelligence. That's why my websites keep giving errors. If you don't want to be neurotic, stay away from Big Rock.com

I am extremely disappointed with Big Rock's services. My experience with their platform has been nothing short of frustrating and unfair.On January 18, 2025, I received an email stating that my website allegedly contained copyright-infringing content. The email warned me to remove the content within three days, or my site would be suspended. Unfortunately, I did not see this email in time, and on January 22, 2025, I received another email informing me that my site had been suspended due to a DMCA policy violation.After contacting customer support, I was able to get my website reactivated. However, on February 11, 2025, my website was suspended again—this time without any prior warning.When I reached out to customer support to clarify the situation, I was told that my site had been suspended for the third time and could not be reactivated. This claim is completely incorrect—my website had only been suspended twice. It is clear that my case was not properly reviewed before this decision was made.Adding to the frustration, I am now unable to delete my website from the hosting panel, leaving me stuck with a service that I can no longer trust.Big Rock's policies are opaque, and their suspension process feels arbitrary and unfair. If I do not receive a satisfactory resolution, I will transfer all my domains to another registrar.This is my warning to anyone considering their services: If your website gets suspended—even once or twice—you may never get the chance to restore it. Big Rock’s lack of transparency and fairness makes it a risky choice.

Eric Perez, the executive assigned to address my questions, understood the issue and offered workable alternatives to achieve my goal. I could not implement those immediately because certain credentials required for doing so are with my business partner, but hopefully today I will be able to complete the task successfully.

We transferred our business hosting to Big Rock and twice now our email has gone down and they have bene really slow to resolve, wish we had never transfered to them

Speed, Security and Cdn

Great site to build template but ai chat bot lied about load speeds website doesn’t load within 2seconds hence this is terrible for Google ads and seo customer service won’t issue refund after 30 days what a joke choose another platform

I am writing this review to make overs wear, I purchase a hosting and domain with Big Rock three months ago only last week i check my website and it was down Big Rock had suspended my domain they want to document to prove the legitimacy of my website, I am unable to provide this and i requested a full refund they have refused to refund my payment because it has expiered the 30-day money back .If i don't receive a full refund i will raise a chargeback with my bank !Are you going to refund my domain & hosting or do i need to raise a dispute with my bank ?

I have been using Big Rock hosting for 1 year and fully satisfied with it. Great uptime, fast, greatful support - everithing on the max level!

I've been guided as expected and got my issue sorted out seamlessly.

It has been an excellent tool, very intuitive, complete and easy to use. I have made sure we have a good presentation to our clients

I am someone who is afraid of technicalities and with Big Rock, I have always got speedy and reliable support. This time it was Jefferson, an amazing person. Jeff was thoughtful and patient with me throughout the renewal and cancellation of my hosting. Thanks, team for the super speedy support team ??

Letting me now the current situation, keeping me updated and providing a site to go to check on the status.

Thank you so much! I was treated with professionalism and patience in understanding and resolving the issue as quickly as possible.Thank you, Big Rock team!

I have been using Big Rock 4 years ago, I am happy with it and strongly recommend it

Sheneyska attended to me and was very kind in answering all my questions. Your attention is outstanding! He also gave me a discount coupon for my renewal.

As with every time I have ever needed help with anything regardless of whether or not I should already be knowledgeable in certain areas, Big Rock's staff have always been the most professional, patient, tolerant, and thorough in listening and then explaining and even guiding me through whatever it is I am dealing with. Today was no different. I woke up this morning thinking I would have to let go of my website, and after the kind and thoughtful feedback I recieved from both Kodee and Sheneyska - not only will my website live on another day...I saved some money and gained invaluable piece of mind. Big Rock has always made me feel like their most important client and every instance when a discourse is required for any issue I am having, it is never a dread and always a pleasure, leaving me consistently better afterward. I have said this many times and after working with 9 or 10 other companies before moving to Big Rock, will say it many more....I will never use any other company service as they are THE very best in the business.