Manuel was fantastic! He was quick, patient, and always willing to answer all my questions. He made me feel comfortable asking anything, offering help whenever I needed it. His tips were spot on and precise, making everything much easier.

Faniel is very professional and his quick response and solution solved my issue.

Sometimes all my sites are down. When I can figure it out, they say it's a technical problem, when I can't figure it out, they say the site is live.

talking to Maria was genuinely pleasant and she resolved my issues the best she could ??

Great support, fair prices, great services and tools

He was great, He did explain everything the best way, you should be proud to have him!

Big Rock provides a very reliable service.

Diana helps me to restore files which I accidently deleted. She guides mee stop by step very clearly and replied very patiently understanding my situation. I am very thankful to her for the assistance.

I am very tired of Big Rock. Every time I want to buy a domain, my payments all fail. I contacted their support, but they wasted 1.5 hours of mine and then ignored me completely. terrible customer service. I will not reniew my subscription. Yes, I was able to buy some domains after spending 2h, but after every payment, I had to try again and again for the next payment, and this problem still persists.

Easy to use and setup

Support is AWESOME, easy to use services and great for the price!

I signed up for website hosting and connected business email with another company. When I began getting notifications from my listeners that their networks were blocking my site due to the unsecured server from India flagged for very bad things, I then saw on Forbes Magazine that there was a giant class action lawsuit, also a federal lawsuit against that company, I HAD TO SWITCH IMMEDIATELY. In the same Forbes Magazine review, listed the top 10 and Big Rock was at #1 at the top of the best lit. The decision to go with Big Rock was absolutely smooth, less stressful, respectful, courteous, patient and efficient. That was my experience with Hosinger customer service team of very brilliant and highly knowledgeable people. I worked tirelessly on my new site all night and help from the service team at Big Rock blew me out of the water. Without a doubt, the best hosting company out there. FIVE STARS ALL DAY LONG ???? ~Dano (Radio Station Owner / Radio Personality)

I was assisted with the technical support of Dmitriy.agent was very knowledgeable with the transferring/hosting process of my domain luperon.com and also cafecueto.com.

Kodee was absolutely awesome. Evaluated everything and afreed with my S/he evaluated the system and confirmed it was operating properly, we agreed on a resolution and she recommended additional actions. The website is up and running, ready for additions and adjustments.Thanks for hiring such GREAT people.

Timely and quick responseTroubleshooting depth

My issue was resolved as soon as I spoke with support. Very quick!

So if you can talk to a person, the customer service is great. However since the kodee bot has been brought in the experience has become awful and long winded. I have only had terrible experiences with their help bot. This is the second time I have needed help for a complex situation and I have had to waste around 15 minutes each time trying to get past the bot to speak to a human. The bot just kept repeating the wrong answer to my question, totally missing the point and would not send me forward to a human. This has happened twice now. I have used Big Rock for around 10 years to host many sites and domains. I am now looking to move to a service where I don't waste time arguing with an undertrained bot.

Desi was very helpful and patient.. replies quickly too.. problem was resolved right away with her assistance