this is honest review , useless customer support by Big Rock , they are active but will reply after 15-20 mins and they are not proffessional , and never buy business mail from Big Rock , they will suspand your mail business without any reason , system false detecting , dont recommended to use any service from Big Rock

I've used their service for about a year, and it has been far from smooth sailing. At first, I thought the issues were on my end—maybe I wasn’t setting things up correctly, or perhaps my websites were too heavy. However, even with properly configured caching plugins, performance remained poor. Anything beyond simple static pages was nearly impossible to host on their shared hosting plan.The limitations only became clear when I finally decided to go through the trouble of switching. I set up my own VPS for just a couple of pounds more than what I was paying at Big Rock, and the difference was night and day. Yes, a VPS requires more hands-on configuration, but it’s far better than dealing with a service that simply doesn’t work for my needs.My recommendation? If you're considering shared hosting—don’t bother. It’s just not worth it.

This Mark helped me when i was concern about my english language he new exactly what was my point and directly the solution thanks buddy i appreciate your help

They are very helpful. Specifically, Gusti is the kindest and most sympathetic representative I ever met.

They have a really nice and supportive customer support. Although the AI chatbots are helpful but you can also find someone to talk to you and solve your issues.

Very poor migration, I lost lot of my data an important section of my website is not working. Horrible service.

Our website is blocked since more than 1H ! we lost a lot of money per hour and no one is able to let us know what is happening.

Initially, your team suspended our hosting services without any prior notification. Subsequently, you requested our company documents, which we promptly provided. However, without conducting a thorough review, your team denied the reinstatement of our hosting package. This approach to service provision is unacceptable. If additional company documents are required, it is imperative that you communicate this to us. Instead, we received a notification stating that you would neither unsuspend our hosting nor provide backups, without any justification. We are currently experiencing significant distress from several clients due to their websites being down for the past five days. It is essential that you offer a viable solution to this issue. You must either reinstate our hosting or supply a backup, as we have fulfilled our payment obligations for your services.

I paid 959.75 usd for 2 years of fee for Cpanel services, I used it for few hours then I decided not to use it but seller is saying he will not refund .. Seller is trying to deceive us, Sellers refund policy is vague, Seller did not mention at all that Cpanel services fees are not refund during checkout process. Its not even mentioned in its refund policy. At the checkout there was not any option to select lesser date, I was given only one option to buy 2 years .. If I do not like then they will keep money for whole 2 years. This is Deceiving. Seller said that they paid the money to Cpanel.com but Cpanel.com has 72 hour refund policy no question asked refund policy. Very disappointed.

More than 4 weeks I am waiting them to fix a simple problem and They ask the same stupid questions.... This company is just a Big scammer.... I think they do it on purpose bcoz I gave them negative feedback here.... Their Wordpress service is not working you can not install any theme or plugin properly.... watse of time and money....

I have completed all the required email DNS settings, but my email is still not working.I reached out for assistance, but the support team provided me with a third-party results link instead of a proper solution. This has been a very frustrating experience as the issue remains unresolved.Please look into this matter urgently and provide me with a clear solution to fix the email issue.Thank you for your prompt attention.

Automatically charged me. Don’t have a refund option. Totally a scam.Edit: 02 March 2025One of their agent contacted me saying they will intitate refund. When I wrote back saying the refund option is not available on their site. They replied saying they cannot do a refund now. They are definitely a scam.

We have to really appreciate good help when we get it. Big Rock and it's team have been great over the years. I highly recommend using Big Rock to anyone seeking a good hosting provider.

Stay away, people! Big Rock.com will suspend your domains without warning or reason.

Buy Big Rock Hosting is totally Time waste and there no support from their side and in 2025 they lack basic hosting features and its totally scam becuase they selling expensive hosting but in returen they provide nothing only time waste to launch website on Big Rock now i need to move another host.

They sell you on a two years package VPS, at first everything will be great, and then suddenly your apps and services start crashing and being slow, when you check the VPS you find that 95% of CPU is Steal time, which means you are waiting around for the host to give CPU time to your VPS, in other words they sell you 6 cores but those are virtual cores you compete with other people to get time on them, so basically I pay to use 5% of what was promised, and when you contact support they play dump and ask for screenshots and logs just trying to blame you, since i know what i am doing I sent everything they asked, I always receive same copy paste answers I migrated my services to a different provider (Setup an ubuntu server, instal ubuntu nginx , redis, nodejs, restore my databases and move my data and setup my services ) before they can give me a response and this should tell you everything you need to know Stay away unless you are fine with +24 hours downtimes Edit: No my CPU was not at 100% all time, I even stopped all my services just to check, and just connecting to it via SSH takes 20 seconds to load the welcome message. The steal time is simply explain by you are overselling your hardware. you got my money for two years so why would you care, your support even said he was glad I migrated to a different provider which tells me you are happy I paid for two years and only get to use it for a few months.

Absolute Trash of a company, 0 of 5 stars do not recommend. My email and domain won't work, won't let me sign into my account. Terrible customer service, good luck talking to anyone other than A.I.

Domain after expired. within 30 days they will charge around 100$. this is really robbery. no 30 days grace like other providers.

Just super.... j'ai aimé, très content pour votre disponibilité et accompagnement.

I had an extremely frustrating experience with Big Rock. Our domain was suspended without any prior warning or clear explanation. Despite our willingness to cooperate and taking immediate action to remove products from another domain, Big Rock chose to leave our domain dutyfree-otopeni.ro suspended without any notification. This has had a significant impact on our business and our customers, who were directly affected by their inaction.We tried to resolve the issue and were open to the proposed solutions, but received no proper response or transparency. It is unacceptable to leave a domain with a strong reputation and history suspended without any warning, and this behavior has resulted in significant losses for us.I strongly advise other businesses to be cautious when choosing to work with this provider, given their lack of communication and poor handling of issues.