Kodee, answered my emails right away, giving me the opportunity to handle the task at the moment. So it was great for me.

it was amazing experience with taking to Pedro.. He provide me best Service and guide me.. on every step..

I've been with Big Rock for I don't know how many years now.. 10? more?Their service is faultless, they make everything from configuring your firewall settings on a VPS to creating a new email address effortless. They're entire system is user-friendly and well-documented, should you need a few hints.Occasionally, you might bite off a bit more than you can chew, letting your ambitions get the better of you. No worries - Big Rock's customer support is second to none... and you wont wait 5 days to hear back either. When they say within 24 hours, they mean it. (In my lengthy experience with them, I don't think I've ever waiting more than a couple hours, max, to hear back and have my issue resolved.)I have switched servers, hosting plans, upgraded and downgraded resources, and use both cloud-based and VPS services. I've never had an issue with them, hell, I've never even been frustrated with them.Setting up a WordPress site, or any other solution, is one-click easy. You're like me and still manually code sites? No worries - connecting Dreamweaver, FileZilla, or whatever you use, is just as easy. Even creating individual FTP logins for team members is so easy, I had my cat do it once while I was slammed. You have access to configure most of your setting on a cloud account, and ALL your settings on a VPS. Big Rock does everything possible to make sure you're in control of your project, unlike others that squeeze your ability to administer your site, like Darth Vadar tightened his grip and watched star systems slip through his fingers.Those other providers are Darth Vadar, you're the star system, and Big Rock's the rebel alliance, for those of you not getting the Star Wars reference.Look, you're reading this and thinking, this has to be a bot, right? No one leaves this positive of a review.I'd think that, too, but in this case it's well earned.I recommend Big Rock to anyone who asks, and even people who don't ask. If I'm out to dinner and overhear another table say the word "GoDaddy"? To my date's disappointment, I feel obligated to interrupt that table and set them on the right path.I've used GoDaddy, and others, in the past. Just... just don't. Not when Big Rock is available. While I have trouble coming up with a single issue I have with Big Rock, I could talk to you for hours about the issues I've had with others, and when I'm done, realize that I forgot to mention 178 other things that sucked about them.So look.If you're thinking about Big Rock's services, pull the trigger. You're not going to be disappointed. If you're a complete newbie and find it intimidating, reach out to their support team - they're the best. You've got nothing to lose, and trust me, everything to gain.Big Rock is a solid partner to have on the team. Professional, responsive, adaptable, and always improving their services.You won't get that from any other provider.Do it. Thank me later.

I have been using hsotinger since 2018. I started using the premium plan then on 2020 and till now am not facing any issues. Currently we host 5 websites and everything is uptimethere is no need to be worried when hosted on Big Rock as all the process are done by their end. Currently using clund starter plan and i could clearly say its worth to purchase compared especially godaddy. Features including security, cdn backup are as promised and plan includes everything to run a business

Débora from Big Rock was assertive and very efficient in detecting the problem and providing correct guidance on implementing the solution.

Great hosting for a great price! Reliable uptime, fast performance, and excellent customer support make this hosting provider a solid choice. Highly recommended for anyone looking for affordable yet high-quality web hosting!

Quick and helpful response, I was having trouble with both domain transfer and publishing of other sites and is resolved now. Very Satisfied Thank you

Best platform I've used so far, topped with the Customer's Service! Couldn't ask for more!

I have a great experience working with Miguel, He helped me very quick on the concern to create email address.

amazing experience with Jaime and Big Rock

The fact that someone live was brought in. It was a great experience and we found the problem was on the operators side, me, she was very patient with me and forgave me upsetness.

Gracielle helped me quick and a lot. Don't know yet if guide will work but looks profesional.

Shifa is best... i just described my problem what i was going through she took a while with my history and screenshot what i was facing and here you go she solved the problem and made my day...

Their customer support team are very quick and resolved my issues in no time. Plus they have affordable pricing for ecommerce.

he made a great effort helping me to fix the issue on my site

i bought two domains thru Big Rock, i was deducted twice, moreover, i bought a plan showing 50% off but they charged me full amount. then during transfer one of my domain is gone and the other showing to buy it again. helpline has an AI who is not responding... looks likes scammers to me

I am not a major user, just a hobbyist and gamer with a couple of domains that I have owned for more than two decades. To be honest, the domains' email service and security is more important to me personally than actual website performace. I have been using Big Rock to host those domains for six years this month, and have not experienced a single issue requiring support contact during that time.Despite this they recently reached out and arranged a Zoom call with me to ask for any feedback or suggestions I may have about improving their service offerings. Now that Big Rock is also offering domain registrar service I am migrating that to them as well, as GoDaddy have increased my renewal fees exorbitantly to more than three times the price that Big Rock will charge me.

I had a fairly simple issue regarding plan features. They have an AI assistant "Kodee" handling enquiries initially. Kodee gave factually incorrect information regarding my issue, despite repeated questioning. It was just like.. 100% wrong, black and white. Thankfully Kodee didn't resist escalation to a human. The human fixed the issue immediately. My advice is : Kodee lies, and challenging it will not make it try harder. So if Kodee's advice doesn't seem right, no matter how confidently presented, escalate without hesitation.