Thank you mr fanile He is very kind person. Our conversation was very helpful.

Friendly and quick, but more importantly, was able to solve my problem

Big Rock Customer/Technical service is always amazing and today Karin went above and beyond to help me with my problem. All solved. Thank you so much ????

You are very good at helping, and I am very happy to have received your assistance.

Thank You For Your Help, As your services

Very kind and fast service and talented person

She was speedy and responded fast to my problems even assured me that no one will access my account

I used to think Big Rock was a reputable and customer-friendly company — well, not so much. When they lower the prices of their hosting plans, existing customers are left stuck paying the original, higher rates. If you ask them to match the new pricing on your current plan, they’ll suggest signing up for a new plan and doing a manual migration — seriously?Their pricing page also contains misleading phrasing like:“US$ 4.99/mo for 24-month term” and“Renews at US$ 8.99/mo for 2 years. Cancel anytime.”Properly worded in English, that should read:“US$ 4.99/mo with a 24-month term” and“Renews at US$ 8.99/mo after 2 years.”As it stands, the wording is ambiguous and can easily mislead customers. In my case, choosing monthly billing led to me being charged twice the amount I paid for the first month — no clear warning given.Worse, if you try switching from monthly billing to a longer term (12 or 24 months), you won’t get the discounted rate you originally signed up with. Instead, you’ll be offered a higher price — in my case, $9.99/month instead of the original $6.99/month.And when you reach out to customer support to resolve it? The default response is, “There’s nothing I can do. You can start a new plan and migrate manually.” Great customer treatment, right?

I'm a first time Big Rock user. What started as a small technical question continued to varies other forms of support. I received immediate assistance of the highest quality I've ever experienced. I had to keep going back for more, lol. I'm extremely busy but couldn't start my day without expressing my gratitude for the help I received. I'm super excited about my choice to use Big Rock.

Awesome, Problem Solved

Reliable, user friendly and professional.

its good if it works. seems to be having service and maintenance issues every single day and never loads or works properly.

Richie was knowledgeable and precise and obviously it comes from training and exprience

Easy communication. Gabriel does he's job well.

I use Big Rock for a long time, and lately I had a very difficult problem - to migrate my site to another account. Difficult - because I understand it not very well, I am just a user.Erick from "Success team" of Big Rock was extremely helpful! He totally resolved my problem, and that was not at all easy. Erick explained me everything and did himself the part that I still couldn`t do. It took about 2-3 hours! Many thanks!

It's so simple and easy to use