Kodee was helpful and quick with the answers I needed. The experience was pleasant and Kodee was polite, which is a big plus these days. Give this person a rasie!

My site is down due to plugin problems, but the Big Rock staff David help me check out and figrue out if there's any problem on my website. He's really so kind and patient, making me feel relieved and peace. The service of Big Rock is really great. Highly recommend if you owned your website and need helps or fixing the problems.

Excellent and rapid customer support !

Excellent customer service - so easy to set up and navigate. I am so excited. I used the Big Rock AI site builder directly (did not use WordPress - don't like that one), but Big Rock tools are amazing. Needed help setting up email and they took care of it in a few minutes without hassle - Incredible. Check it for yourself!

"I have been using Big Rock for a few months now, and I am thoroughly impressed! The platform is incredibly user-friendly, making it easy for someone like me with limited technical expertise to set up and manage my website. The hosting speeds are outstanding, and I've experienced zero downtime so far.Their 24/7 customer support is phenomenal—always responsive and helpful, no matter the time of day. On top of all this, their pricing is very competitive, offering excellent value for the features and reliability provided. Big Rock has truly exceeded my expectations, and I would highly recommend it to anyone looking for hassle-free, quality hosting services.

Its simple, easy to use and have a great support team

Yvette was great, my issue was resolved with one interaction, I'm a new client that's coming from hostgator and my only worries were the customer service with Big Rock and she's put my heart at rest. thank you for all your help !!!

even, I didn't get what I was looking for, but she was helpful and make it very clear for me. she did her part. thank you!!

Just finished chatting with Faniel, he helped me navigate a domain transfer and some DNS updates. He was very patient in troubleshooting with me, watching screen recordings and such. In the end, he figured out that I needed to do one more step so that I can finally see my website online. Rockstar!

Eric was very precise and quick to provide a solution which had been giving me sleepless nights for past one month. Thanks for the timely support and enabling my website hosting.

Out of three attempts with support, Rocio was the only one who solved the problem first and then explained how she did it.

Kodee does not understand complicated issues, but luckily it transferred me to a huma, Miss Sheneyska from the success team, and she was great!!

Fast response, good assistance.

The help I received was quick and it solved my problem!!

Exactly the help i needed!

I have the professional cloud account as an SEO Agency. What they don't tell you is, any sites you build with their Site Builder isn't transferable to the client. So the support staff said there's another way. Pay for a sub hosting account and then they can give the client access. So we did that. But guess what? Client still cannot modify their estore. Who would design a product that can't be backed up or transferred? Not even internally to a seperate account.

I am extremely satisfied with the results obtained with Big Rock! ?? A huge thank you to Nur for his listening and his valuable help during the migration of our website.An efficient, responsive and professional service. I highly recommend Big Rock to anyone looking for an efficient hosting solution and quality support! ???#Big Rock #MigrationSuccess #ServiceAuTop