I had some issues and confusion regarding SSL certificates. Hani helped me not only debug the issue but also find a solution to rectify the problem.

Friendly, weep rounded and knowledgeable, always speaks like a real human and always a pleasure. Dealing with anything digital can get complicated but my problems always get solved just by asking some questions.

Awesome customer service

It's nice and easy handling, fully satisfied

Their Customer Service I Experienced Was Great. Very Helpful And Kind.. Swift To Assist

The support provided by the support team was amazing.

Excellent service, keep it up!

Their shared servers, online documentation, customer service and price are great. No issues since the past few years.

I’ve had the worst experience with Big Rock, and I strongly advise anyone considering them to think twice!They suspended my website multiple times just because I do affiliate marketing, even though my site is completely legal and follows all their terms. Then, after purchasing a new hosting plan and domains, they banned my account within a day under some vague “abuse report” excuse, without providing any real evidence or explanation.When I asked for a refund, they refused, hiding behind a ridiculous refund policy that’s clearly designed to steal customers’ money. Even worse, they didn’t allow me to back up my website, so I lost everything!Their support team is absolutely useless—they just copy-paste scripted responses and completely ignore any real concerns. If you try to escalate the issue, they just stop responding altogether.It’s obvious that Big Rock is running a scam they lure people in with cheap prices, then start randomly suspending accounts to avoid providing real service while keeping your money.If you care about your website and business, do NOT use Big Rock! There are plenty of hosting providers that actually respect their customers, but this company is a complete scam. Save yourself the trouble and go somewhere else!

Knowledgeable and patient customer service from Hani... together we managed to solve the issue, many thanks x

Martynas's help so fast and accurate.

I recently switched to Big Rock, and I must say, the experience has been fantastic! The customer support is top-notch—responsive, helpful, and always ready to assist with any technical issues. Whether it’s site migration, optimization, or troubleshooting, their team is quick and efficient.Another huge plus is the website speed—after moving to Big Rock, I noticed a significant performance boost. Pages load faster, and the overall user experience has improved drastically. Their LiteSpeed servers and built-in caching make a real difference!If you're looking for affordable, high-speed hosting with excellent support, Big Rock is a great choice. Highly recommended! ????

Super service and help. All my problems got solved really quick:-)

quick response

I am extremely satisfied with the quality of Big Rock's customer service and hosting services. When a company is always concerned about maintaining a high standard of quality and affordable cost, this makes all the difference.

Excellent! Fast and accurate service. Without any fuss, the problem was solved masterfully!

I got problem that i don't have the access of email that is registered with my domain do I need to change that but I was unable to change because for changing the domain email you need to accept the request from your email but I don't have the access so Big Rock support team help me lot in that with just simple a simple request They asked me for the proof and that's it. I domain registered email changed in just 1/2 an hour. Thank you Big Rock support team.