Immediate accurate action to solve my problem. Great attitude from Carla

I’ve been using Big Rock for a while, and while their service was decent, I’m very disappointed with the recent changes to their plans. They altered the structure of their offerings, which affected my existing setup, but there was little to no clear communication about it.While I understand that companies evolve, these kinds of modifications should be handled with better transparency, especially for long-time customers. Unfortunately, this experience has made me reconsider whether Big Rock is the right hosting provider for me.

Customer service was awesome. I am new to Big Rock but would highly recommend their hosting. They have impressed me so far!

Customer service was awesome. I am new to Big Rock but would highly recommend their hosting. They have impressed me so far!

fast response

Thank you for your support regarding my recent issue. Your quick response and efforts in addressing my problem were invaluable for my ongoing website, saving me time.

I’m a software engineer with many years of programming experience, so I can usually figure things out on my own without needing help. However, this time I encountered an issue that led me to contact their support team. Initially, I was a bit worried because I’d heard that support from many companies can be disappointing. To my surprise, after answering a few automated questions, a real engineer joined the chat. He was knowledgeable and patient, taking the time to assist me. He suggested a few more things for me to try, which I’ll test later since I had to step away for a meeting. I really appreciate that the company provides actual human support—instead of relying entirely on an AI bot or FAQ—and I’m confident the issue will eventually be resolved.

Overall a great service and have being a client now for a couple of years and their 24hrs support is top of the line support.

Best hosting in best price. And the support is also amazing.

I can't refresh my card data for payments

The response time and solution provide by Support Manager was very good as always.

Best service for online hosting services.

easy to use and configure

The service is good and the best thing is that the support is fast.

Ian listened to the problem and have me a solution that i now move all my websites to Big Rock.

I stopped working with the company because I was upset that the site I worked on for months was deleted, but when I contacted the customer service representative for a different issue, Fabia took care of my issue, did a great job and took great care of me. Please increase Fabia's salary, give her a higher role. I am commenting for Fabia, not the company.

Consistency and improvement in Big Rock's system is remarkable

I purchased their VPS plan for both companies just because of their attractive pricing and now afterward once the VPS our developer rebooted then all sites went down. Then our developers were unable to access the browser terminal neither ssh and all their support team saying restore your backup and do everything on your own. I told them more than 100 times on chat, we are not asking you for any developer task or error fixing but our developers are unable to access your VPS so give us a solution so we can access the VPS and our developer start fixing the issues. They have very ignorant and illiterate internees on support, they simply copy-paste or send the same messages repeatedly. I regretted it too much because I paid for two years for both VPS and it's my second month. I thought I almost wasted my money and time which they don't value. So will recommend to everyone to please stay away from this hosting service if you want after-sales service. They are not professional and have ZERO sense of humor. I lost all the money so don't want others to waste their money. Hope everyone will understand.