Genuine Help

Simple accurate and fast so the Big Rock team are great

First class service

I had an issue with my domain page and they solved it in a matter of seconds. Great work.

Very helpful supply support! Thank you!

This tech guy knows his stuff. I was about to loose my mind when i was told I had to redo all my work on the site, to enable me to move my site from a 30day hosting plan to new 12 months plan I purchased. This super support tech restored it in no time. Exceptional service.

It is easy to use and very professional. You can not beat the price. I think it is just perfect.

these guys has one of the best customer service i faced issue in integrating my domain mail on email marketing tool a guy showed up and did all for me i was just sitting thanks

Expert Level Support and Trustfull Hosting.

They made the entire process easy for me. It was a problem I'd been having with my previous hosting, and I never received a real solution. Excellent service!

Big Rock has suspended my domain, allegedly due to non-payment. However, I was never notified by email or phone about any pending payment or invoice.We have already made the payment, yet the issue is only being addressed during the night. I have been without access to emails for two days, my team is unable to work, and my clients cannot reach us. Despite multiple attempts to resolve this, I keep receiving the same response that the issue has been forwarded to the responsible teams.I am desperate, and this experience has completely destroyed my trust in your service. I never want to use this company again. Please resolve this matter immediately.

Excellent Service & Help from Kodee; He was brilliant and patient, giving advice on how to navigate through the process of building my website and any issues that baffled me !! Awesome; Thank you Kodee !!!

god customer service. satisfied happy customer????

This is the very very worst experience I had ever. I live in Canada. I was told the servers were able to serve Canada because they are near from me in the USA .In facts , since months , I have long offline periods without any way to solve this. Big Rock admit the problem is on their side but they don't solve it and each week , I try my website and at least one time , I get a offline error and ... it's the only website doing it so no , it's not a cache error or so. The website si super fast most of the time but the stability is just horrible for a ... come on ... super lightweight BLOG . That is not acceptable. First , the IA was telling me everything was optimal on their side , I had to argue ... then a real staff member awnsered me they work on it, that this is a bug on their side ... but .... day passes and my blog's reputation is affected. I paid to make my reputation ruined on the WEB. That is unacceptable and the company is not offering me any compensation as excuses. They just are sorry and give us instructions to change server but ... I'm not paid to solve this ????What the heck is that company ? I had a good service in the past but now I'm very very irritated. I paid a " professionnal account " with NVME SSD's to be sure the service is optimal and stable while it's full of bugs. It's a chance I don't rely on this website for transactionnal purposes. Now I'm pretty much thinking about all transfering this to another hoster and ask a refund and loose a week to re-plug my Website and my DNS. A real pain in the ass. No congratulation to give to Big Rock . The interface is super nice but the stability is totally a jerk in Quebec. No reliability in time , big fails every weeks, up to 30 seconds down time in Canada . I'm used to be very fair and patient but this has gone too far. I'm waiting for them to solve and I'm out of me as I spent so much time complaining to their IA and their staff. Seriously , there is nothing worst than having to migrate a website that you've put online since only 2 months.

Extremely easy to manage and enroll in hosting. I am not a tech guru and was able to figure it out with minimal guidance. Highly recommended

The support was very quick where Pedro understood the issue and provided the resolution on the spot. Very professional, thank you!

goos service

Pedro was such a life saver. I wish he helps everyone facing the issues. Thanks Pedo for your help!

They solved my issues with a great attitude