Jonathan's service was excellent. Attentive, fast and assertive. He quickly understood my issue and resolved it with admirable speed. Definitely an exceptional professional.

good job, I liked it

I’ve had a terrible experience with the migration process. I’ve chatted with various people online, asking one simple question, and it took at least 30 minutes for them to respond each time. I stayed up until almost 1 am trying to resolve the issue and couldn't, then woke up the next morning to continue, only to receive completely different instructions. I’ve wasted 7 hours chatting with them, and despite all the time spent, my website is still down. Their customer support is absolutely awful—they aren’t taking any real action to help resolve the issue. This has been one of the most frustrating experiences I've had with a hosting provider stay away from them.

Wonderful web Big Rock Support understand very well

Great interacting with Mayas on solving an issue. The team is very proactive in sorting it out.

Great hosting solutionsRecommended

I purchased a high-tier package from Big Rock, but I couldn’t get the promised speed and connection quality. I’m constantly experiencing interruptions and slowness. I’ve reached out to customer service multiple times and explained my issue in detail, but unfortunately, they’ve been unresponsive and unhelpful. Despite paying for a premium package, dealing with these problems has left me very frustrated. I’m not getting my money’s worth, and I don’t want others to go through the same thing. I got burned—don’t let it happen to you. I condemn Big Rock’s irresponsible attitude and expect a solution as soon as possible!

Awesome service and support. Fast response to clients

Foi um otimo atendimento, e sem demora nas resposta e orientações profissionais muito eficientes e atentos.

my websites have been down for the past 1 week. Every time I wanted to get some support, the AI wanted to sell me a service to check the website. If someone gets connected, it takes ages to send an automated reply. Just wasting my time and losing my business. Don't move with those guys. I will make my complaint to Ofcom about this. Also their security is horrible every month some random account gets access of my google search console by verifying HTML is this a JOKE or what???

I like your services scalability

The experience was very pleasant, they are very attentive and solved my question in seconds... I recommend it.

very quick and fast to get help. Tech team very calm and understanding i just loved it!

She is really helpful and gave me instant reply. I really appreciate that.

I have availed its premium plan for almost 6 months now and everything is working flawlessly.

Fast and good

One the best, if not the best value-for-money options on the market.

I had an excellent experience with the hosting support team! They were quick to respond and incredibly knowledgeable

I am very dissatisfied with Big Rock's services. Their approach to customer rights is highly unprofessional and unethical.I purchased web hosting and a domain from them on March 18, 2024, for my website LannisterConsultants.com. Auto-renewal was on, but the payment method had no funds. I manually renewed my domain two weeks before the expiration date using a different card at checkout. However, I did not save this card as my payment method, as I planned to switch to a more cost-effective hosting provider like Bluehost.Shockingly, two days later, Big Rock automatically added that card as my primary payment method and charged me for web hosting without my authorization. When I contacted their support team, they acknowledged that I was eligible for a refund but informed me that requesting a refund would result in immediate termination of my hosting, deleting all my website data—even though a week was left on my subscription.This left me with no choice but to continue with their service to avoid losing my website data. This is an extremely deceptive and unfair practice. I strongly advise others to be cautious before using Big Rock.

Worst Up-time. Costed me thousands of dollars because of the website going down every other hour even after I changed my server.Do not recommend it to anyone.Live chat are just helping with closed tickets (Previous testimonials).