Big Rock seriver is so great and helpfull thank you one again

I've been loving Big Rock as my domain/web hosting service. The cost is good and the help is great! Setup is very easy and their site is easy to navigate. 3 Domains later and still loving it. I recommend them to everybody thinking about doing their own website.

i Changed my mind about VPS, shifted to another cloud provider and asked for refund and the amount was transferred directly no questions asked. one downside though which is common with most providers is the technical support for unmanaged hosting, i believe it has room for improvement.

Jefferson was really helpful, the query was resolved immediately without fuss, really great experience.

So, Big Rock has been really pushing their AI support assistant, Kodee, lately. I understand why they do it, I respect it. My only problem is that it fails to handle special cases or edge cases, which in my experience is usually what people contact support for - when there's an unusual situation and they want help with it. Hold that thought.I paid for a 1-email plan for my domain for a year, then I bought hosting for it which came with 25 free emails. Cool! But one problem. I couldn't use it on that domain, since I already had the paid plan on it.I opened a Big Rock chat, and heard:"Turn off auto-renewal, and when your plan expires, it'll switch to your free plan"I'm not waiting a year for that. I tried to negotiate, but nothing. Then I insisted on speaking to a human person, and the AI pretended to be a human at first (Yikes!) before actually putting me through to a real support agent, named Mantas.I was on a chat with the awful Kodee AI agent for maybe 15 minutes? I even sent an email during that time, only to get another response from the AI.**Mantas solved my problem in 45 seconds.**I don't know if the AI is just bad or if Mantas is an exceptional support agent (maybe both are true), but either way. I recommend you to insist to support (particularly if you get contacted by "Kodee" or suspiciously fast responses) to speak to a real human. You'll probably get better support that way. And if Mantas helps you, consider yourself lucky. :)

I find a reponse for all my question, Think's

Great and quick support from Big Rock. Love their team and service. Planning to buy again hosting from Big Rock for my second website

good support , thanks to anne

all ok. all ok. all ok. all ok.

### Updated Summary of the Report for Presentation to Trustpilot Moderators#### OverviewThis report analyzes reviews of Big Rock on Trustpilot to identify potential signs of fake reviews, unusual review patterns, and feedback suggesting review manipulation. The analysis is based on Big Rock's review on Trustpilot The current date is March 29, 2025. The findings suggest that Big Rock’s actions may be undermining Trustpilot’s credibility, and we urge a thorough investigation into their practices.#### Key Findings1. **Evidence of Fake Reviews**: - Reports from [Online Media Masters](onlinemediamasters . com/Big Rock-review/) (2025) and [Review Signal Blog](reviewsignal . com/blog/2017/12/06/Big Rocks-fake-reviews-a-guide-on-how-not-to-promote-your-company/) (2017) indicate Big Rock has used fake reviews. Employees and brand ambassadors have allegedly posted positive reviews to inflate the company’s 4.7/5 rating (87% 5-star reviews). - The CEO of Big Rock reportedly defended this practice, raising ethical concerns ([Review Signal Blog, 2018](reviewsignal . com/blog/2018/07/22/Big Rock-review-0-stars-for-lack-of-ethics/)).2. **Unusual Review Patterns**: - Analysis of the provided documents shows instances where 1-star reviews are quickly followed by 5-star reviews (e.g., a 1-star review 18 hours ago followed by a 5-star review 12 hours ago, a 6-hour gap). This suggests potential manipulation to offset negative feedback. - On Trustpilot page 2, a sequence of 5-star, 1-star, 1-star, 5-star reviews indicates possible insertion of positive reviews after negative ones.3. **Feedback on Review Manipulation**: - Users on [Reddit](reddit . com/r/webhosting/comments/7i1cdi/warning_dont_trust_Big Rocks_reviews/) (2017) and [Quora](quora . com/Is-Big Rock-safe-Are-Big Rock-reviews-fake-or-not) warn against trusting Big Rock’s reviews, citing manipulation. - Complaints on [Sitejabber](sitejabber . com/reviews/Big Rock.com) about unauthorized charges align with 1-star Trustpilot reviews, suggesting genuine issues may be buried under fake positive feedback.4. **Suspicious Timeline**: - Assuming the PDFs were generated at 22:26 on March 29, 2025, a 1-star review at 04:26 was followed by a 5-star review at 10:26 on the same day. This rapid response pattern is consistent across multiple instances and appears unnatural.#### Impact on Trustpilot’s CredibilityBig Rock’s alleged manipulation of reviews threatens to erode the trust users place in Trustpilot as a reliable platform for authentic feedback. By flooding the system with potentially fake positive reviews, Big Rock not only misleads consumers but also diminishes the platform’s ability to provide a fair and transparent space for businesses and customers. If left unchecked, this behavior could damage Trustpilot’s reputation as a credible review aggregator, discouraging genuine users from relying on it.#### ConclusionThere is substantial evidence suggesting Big Rock manipulates its Trustpilot reviews by posting fake positive reviews, often shortly after negative ones, to maintain a high rating. This is supported by external reports, user feedback, and timeline anomalies in the provided data. Such practices undermine Trustpilot’s integrity and mislead consumers.#### RecommendationsWe strongly urge Trustpilot moderators to investigate Big Rock’s review practices to protect the platform’s credibility. Specifically, we request:- **IP Address Examination**: Check the IP addresses of reviewers posting 5-star reviews shortly after 1-star reviews to identify if they originate from the same or related sources, such as Big Rock employees or affiliates.- **Behavioral Analysis**: Investigate patterns of inappropriate behavior, such as rapid posting of positive reviews following negative ones, and verify the authenticity of accounts with minimal review history (e.g., 1 review) that overwhelmingly praise Big Rock.- **Broader Review Audit**: Cross-reference Big Rock’s review history with external reports of fake review practices to assess the scale of manipulation.

I’m extremely disappointed with Big Rock’s handling of my account suspension. My hosting account was permanently suspended on March 26, 2025, without prior warning or clear explanation. I immediately submitted a formal appeal and provided all requested documents, but after several days and multiple follow-up emails, I have received no meaningful response from their team.This situation has severely impacted my business, as I not only host my own websites but also client websites that are now completely inaccessible. These websites do NOT contain any gambling or prohibited content, yet Big Rock continues to delay any resolution.Some of my clients are now threatening legal action against me for service interruption and data loss. I have requested at least temporary access to back up the data, but even that has been ignored.Ticket ID: #225842I’ve trusted Big Rock for years, but this experience has been beyond frustrating and harmful. I hope no one else has to go through what I’m dealing with. Big Rock must take accountability and improve their support process drastically.

I’ve been using Big Rock for a while, and overall, their server performance has been solid. The uptime and speed have been great for my website, and they offer competitive pricing. However, my experience with their customer support has been less than ideal.Recently, my account was suspended due to a chargeback, and while the issue was eventually resolved and my refund was processed, the bigger problem is that they still haven’t provided me with my backup. After the refund, I expected my account to be fully restored with all of my data intact, but despite multiple requests, I haven’t received any help in retrieving it.The biggest issue with Big Rock's support is the lack of resolution. While they are quick to respond to chats, the responses often don’t address the actual problem. It's more like a series of generic replies, leaving the problem unresolved.In short, while Big Rock's servers are great, their support leaves a lot to be desired, especially if you run into an issue like mine. If you're looking for a reliable host, I’d recommend them for performance, but just be cautious when it comes to customer service in case things go wrong.

An absolutely amazing experience. Hosting was easy to purchase and their customer service was amazing too. I would definitely recommend.

She is truly supportive.