low downtime, fast response, great pricing

SO fast, friendly, and helpful. I love Big Rock

great customer service! very helpful!!!

Shelvi helped me in timely manner, provided what I need and made sure there will be no problem.

Best support and best service in the world

I have hosted a number of business websites for good money with Big Rock for a few years now. It is just getting worse and worse in every regard. Today, it was impossible to solve a simple Moodle installation, customer service kept me 1 hour in the loop, waiting and waiting, and still no working installation. I have installed it several times in the past myself without issues. No CPanel. UX gets more and more confusing, 60 percent is clutter. Last year, my websites were down, all of them, without any notification. When I noticed, it took forever to reach customer service and they claimed I had installed harmful software. I had YEARS ago, from the start, installed Cameo LMS, which is a normal LMS, and it had been there for years. But they didn't just take down the domain in question without explanation, but ALL my websites which was very harmful to my business. Customer service took very long to resolve this, over 1 full day, and was extremely rude, threatening me not to install illegal software or something along those lines. It was very hard to get in touch with them.Today, the bot gave 100% false replies, the live agent then just didn't reply at all, I waited, and waited, then another agent came on and each reply took 20 min. and still no resolution. So, I am leaving, thanks for the non service and this treatment of yearlong clients. I am also stuck with a domain I had never wanted, which had been at the start some kind of free gift, and suddenly I keep paying for it. I had also CANCELED auto renewal, monthly now, so I can leave when I want, and they still auto renewed it this month. Unbelievable, all of it. All is a mess, subdomain overview, folder overview, php overview, everything. In the beginning, they did have customer service, fast one, now ... a nightmare. Bot also not giving just false anwers, but also totally absurd ones, ignoring the facts I had given completely. Like a CS chat bot that is on the level of 5 years ago and has never been improved.

The support team quickly identified and resolved the issue with my website access, ensuring everything was up and running smoothly in no time.

Competitively priced service and the support staff is great!I moved over from Enterprise WP Engine and am saving a ton and have better service than at WP Engine. The switch was a no brainer!

She's the best, she's Romanian!

My very positive experience came when I decided not to continue with their services when a client of mine phased out a project. The refund process was impressively fast and hassle-free. Their responsiveness and professionalism made the entire process rather smooth. Highly recommended for their customer-centric approach!

Izabella helped me fix a problem that I caused. They were fast, very knowledgeable, understanding and friendly!

Yvette was very knowledgeable! Quick to respond, on point at all times, and walked me through the processes I needed assistance with, along with suggesting things I may do in the future!I never felt talked down to, it was a very pleasant conversation, and again, very efficient!

the best service! fix error and answer all my questions in mins! thanks so much!!!

Very Good guy!!

Service availability and price makes a great choice. Easy and clean UI for administration and the great idea of a web console directo to server. Best.

Very good technical support and excellent service. Well done.

It was good. I like most things

Big Rock is simply the best hosting platform! ?? With fast and efficient support that really gets things done, affordable prices that fit in your pocket and an intuitive interface that makes life easier even for those with no experience. Stability, speed and quality service - all in one place! ??