??????????I had an issue with an unexpected domain renewal, I was super stressed that money was meant for an educational program I’d been planning to invest in. But Salma from Big Rock absolutely saved my day! ??Salma was kind, professional, and patient throughout the entire process. Even though the refund policy was strict, salma went above and beyond by checking with manager and getting me a full refund as a one time exception. That level of care and support means a lot Huge thanks to Salma and the Big Rock team top notch customer service ??

The hosting service experienced a minor error, but it was quickly resolved by their responsive support team. Overall, the platform is reliable with good uptime. Such occasional issues are rare, and their quick handling shows strong commitment to customer satisfaction.

Big Rock Customer Service are very friendly and helpful. They solved my domain issue quickly. Thank you Salsa for your great support.

Great assistance with my issue. Issue resolved.

Had to use customer support about my non responsing website, The support team knew how to ask the right questions to investigate and remedy the problem. And in just a few minutes I was able to make the necessary changes to the DNS configuration to get the site up and running again. Well done and thank you !

Last ten years I use many famous hosting services like GoDaddy but I am not satisfied.Big Rock the best choice for another hosting providers. Because Big Rock fast, useful, friendly, cheeper and so many free feature hosting provider.I am happy and satisfied Big Rock services and coparative staff.Najeeb Alam

They resolved my issue immediately, and was very responsive.

Nice Guy, he helped me and charming guy.

It was 3 am, and I had just completed some major revisions. Just before shutting down, I got error messages and WordPress reinstallation messages. Panic set in. I contacted Big Rock customer service, which was my first experience with them. The person I chatted with was so quick and detailed with their answers and suggestions that I thought it was AI. They solved my issue in no time.

Great customer service. Indah and ed are very detailed and got straight to the point. Much appreciate. Give them a raise.

Daniela was very patient, professional and empathetic.

Excellent customer support and timely problem resolution.My domain is up and running on Microsoft 365.

fastest resolution received, but connecting with the Tech Team took over 2 weeks

I was having issues with my website, and Emna (a WordPress expert) was able to resolve them. Despite a very high customer demand for help, she was very responsive. Big Rock's customer service is excellent!

Excellent and easy to manage service. 110% satisfied just suggest to improve speed more

They are big and have been around for awhile and I have never heard any problems

very easy to develop a website + excellent support !lovely experience :)

Fanny the customer rep that attended to me was super nice, and prompt with her response and assistance. I got just what I needed. I love Big Rock

It was my first experience dealing with the support team of Big Rock! And honestly i was stunned by their professionalism! From 0 to 10 i would give 101! I haven't met such a qualified and dedicated support before Kodee from Big Rock which i am so grateful!

Team of Big Rock are one of the fastest, not only on replying, but also as a problem solver. Thank you guys for your help and keep up the great work!