Quick and accurate answers + positive attitude

After a domain transfer is complete, an autopayment is enabled by default so the customer has no option to deactivate this auto-charge and to pay manually. There isn't any option to stop or pause. I have contacted Big Rock to ask for a refund but claiming that it is a company's policy to auto-charge the customers before permitting them to disable this automated procedure, the answer was a no. I've already contacted paypal for this.Edit 13 May: My eye is still on my inbox (as they said, my satisfaction is their priority) but nothing's there.Edit 15 May: I've got a message from Paypal - "Your case was decided in your favor. You can visit the transaction details to check the status of your refund".

I created a staging instance of my websites. With several contributors, it's easy to get out of synch and we did. The support team helped fix several issues. Most importantly they listened, asked appropriate questions and got the issue defined and then after a few moments provided a viable solution. FYI - So when you delete your staged website you do not automatically delete the listing for that subdomain. I hear that some folks like that. So if you want to re-create STAGE.mywebsite.com find your website in the h-Panel and remove it as a sub-domain, then you can create a brand new instance.

It's really great how the different AI tools and building blocks are used to do the work for me. Even for people without much technical know-how it's a great thing, if it still doesn't work, the support is friendly and helpful. Thank you very much.

They help me with some issues and the technical support was great.

Excellent costumer support, 6 months and counting with them.

Very helpful, patient, attentive support.Made sure to overcome the situation and made sure to find solutions to the problems

I love it so far. It's pretty straightforward, with no complications. definitely better than other hosting companies, and I tried most of them.

Panel is very clean and easy to navigate. Support was great, Camilla guided me through every steps with kindness and patience to set up my Wordpress website. It was nice to have a human interaction on the chat rather than a AI. She was very helpful.

The support team is really good, they are very smart and efficient. All my problems got solved in a instant.

The tools and options on Big Rock provide a lot of options whether you are hosting one or many websites. Tech support has always been responsive, helpful, and friendly. I highly recommend their services.

Hostlinger helps you all cases after you purschased the domain ,if you have any problems with deploying.Anway They are very fair service.

Since migrating my site to Big Rock everything has been an absolute breeze, The level of excitement associated with the ease of creating and managing a site through their platform going through the roof, and thanks to the simplicity of it all. The customer service representatives actually have expertise unlike many other platforms, and can help with things not limited to Big Rock itself, but also within Wordpress. Everything is blazing fast, affordable, Ux friendly, and very integrated. To say the very least, I will not be looking back any time soon.

Great Pricing, simple to implement

the staff serves well and is quite detailed in solving problems

I originally wrote a good review, but now that I have had time to ask for tech support I can say that the level of incompetence at a tech support level is a risk to me and my business. I wouldn't go near them again and will move my service away from them and wear the loss. I do not recommend them at all.

A very complex system with lots of functions and options that covers almost all the needs of the website/server, while maintaining a friendly and easy-to-use menu and UI. And of course at an affordable price.

Customer service agent was very polite and helpful, answered all my questions in few minutes

Fast, friendly, and reliable support!Don't use subscription-based services if they don't offer real-time support is my opinion.

The service is Pretty Good and responsive. At first, we have arguing because the process took so long. But they keep patient and do their best to help. at the end my problem solved. Nice!!