I use Big Rock for several clients' websites. Customer service is always quick, helpful and friendly. I have asked questions about invoices, technical issues, the referral programme and other matters. I'm never disappointed by the speed and quality of the response.

I have got the best hosting I have been looking for very affordable and yet standard. SPEED is Big Rocks' number 1 priority, security and Uptime 99.9% long live Big Rock.

Was able to assist me and navigate through the solutions to the issues I raise. Done at first attempt.Thank you!

We utilize about seven providers for servers, hosting and email. Big Rock probably has the quickest response and resolution time when we have questions. Great price, great products, great customer service. We are slowly leaving our other solutions behind.

The support is always great on Big Rock.

I made a last minute decision to shift one of my sites over to Big Rock and have to admit that it was relatively easy and Sandra from their customer support quickly got me over an issue i was having since I was not familiar with some of their processes. Very pleased I made the change...

I purchased 2 plans and asked them to move just once website (out of 20) from one plan to another as their page mentions about the "Free Migration Included" but when I had a chat with their support they had to say is "Our migration team offers free migration from an external provider to Big Rock. If you migrate from other plans/ other Big Rock account, there is a fee for it or I can provide you with a guide." Then they started promoting their partner Fiverr's Affiliate Program.The experience was horrible and was not expected as I've been using Big Rock since last 3 years!

Big Rock banned me from live chat also, no more support on both of the hostings i got even though 1 of them was only mentioned in the process not used as support point----------How i know i got banned?I bought different hosting and chat just works there.-------------this is one of the wors hosting provider i worked with between 10 hosting providers I was scammed by Big Rock.web.tr which is the hosting part that Big Rock provide hostings to to the turkish market to re use their old servers without saying that there is a difference in plans after i bought it and wasted my money on it i saw that resource usage is always at its peaki try so much to reach the support team using the chat but the chat is not working in my account cause it is bought from the Turkish providerwhen ever you do your research on the best hosting you will find them there but,,,,,ALL THE LINKS ON THE INTERNET TELLING YOU THAT THIS IS THE BEST ARE AFFILIATE LINKS. Big Rock is not the best on any level of support nor honesty--------------Update:I contacted email guys said transfer the website i did that and i got whole different level of performance for the same backup of the websiteI moved my hosting to different Big Rock account and the reason that one was bad is because they were re selling bad hostings to Turkey Current Usual Big Rock name servers are: ns1.dns-parking.comns2.dns-parking.comThe one i got sold and stuck with at the moment from the Turkish market are:cpl14.main-hosting.euOfc Big Rock will blame it on the files of the website being too big as it is the easy way around it and the template they have at the moment

Great Customer service!! Very knowledgeable! Highly Recommended Big Rock!

Very fast and professional response, problem fixed at first try!

One of the customer service staves was really informative and when I stumbled upon some troubles receiving emails on my custom domain email. She mentioned that the domain was fine and implicated that there was something going on with the email, so she referenced some solutions and why the problem occurred. This was not a problem in the hosting but instead, it is just how custom domain emails are, so I figured this was not Big Rock's problem but she was willing to help to find external references. Yes, she was really helpful and I hope Big Rock can keep staves like her. Keep it up

I have had an excellent experience with Lorena's technical support. He has assisted me in various queries and I was able to solve everything in a short time. I have not always had this attention at Big Rock. Lorena's dedication is greatly appreciated. Thank you so much

Awesome service given from Agnes.She also has a wonderful personality.

Really helpful and fast service Really Appreciate it. I started the conversation with big weight in my head and thanks to the Asyifa solved it all for me .

Always enjoyed our minecraft server. If we ever had an issue a very quick and simple restart always fixed it. When I need to cancel they also made it a simple and quick process. Highly recommend!

Fast effective solutions when you need it.