Great customer support service. Quick response and resolution to a problem

I am thrilled to share my amazing journey with Big Rock! Their hosting services have been exceptional, from their reliable infrastructure to their responsive customer support. Managing my website has been a breeze with their user-friendly control panel, and the loading speeds have been lightning-fast. I highly recommend Big Rock to anyone in search of a reliable hosting provider. They have exceeded my expectations and have been instrumental in my online success. Join me in experiencing the joy and satisfaction of hosting with Big Rock. You won't be disappointed!

Feeling Great having been knowledgeably supported to resolve a plaguing domain problem.

Gintaras knowledge help me right away, the agent before him make me waste a lot of time.

Signed up with Big Rock and they didn't tell me not to set up 2FA until after my email, the one I set up the account with, was transferred over. I then could not get into my account for nearly a week and only after supplying verification information to Big Rock - over and over and over. This should be documented somewhere or a note in the procedures for 2FA. Once I got into my account and set up my email, I worked with the Big Rock techs for nearly two weeks trying to get my emails to work properly in Outlook 365. I was given the setup instructions and they didn't work. I was asked to tweak some settings in Outlook and they didn't work. Over and over, I was asked to adjust the settings in multiple email accounts. Nothing worked. The error messages received from all accounts was that the email could not connect to the server and to contact my ISP (Big Rock). After a time, I was told it was a Microsoft problem and to contact them. I did and the Microsoft tech remoted into my computer, checked the settings that were on the emails, checked the recommendations by Big Rock, and told me it was not a Microsoft problem. Back to Big Rock - more adjustments to the settings. More procedures thrown at me (each procedure either conflicted in content from one another or did not apply to Outlook 365. The procedures did not match what I was seeing in my Outlook.) None of these worked! I was then told that there must be something in my anti-virus program, firewall, and/or Internet connection. Since none of these were changed from my time working with another hosting company, and where emails worked, I doubted that this was the problem. On top of that, there were four email accounts used on five devices and in three households. Did we all suddenly change our security settings so emails didn't work? Not! And all four people reported the same problem - the Send/Receive process sometimes took hours and not minutes and those error messages about not being able to connect to the Big Rock server were received by all. Back to Big Rock and I decided to move to another hosting company. Since I was within the 30 days, the trial, I'm supposedly going to get my money back. But oh wait - the 30 days only applies to the hosting plan and not the domain transfers. Those have a time period of just four days so I am not going to get my money back for those. Nice, huh? NOT! Once my account with Big Rock was closed, I found there is no way to access those email accounts...not even using Webmail. So, what Big Rock did is lock me out of my email accounts for 60+ days and cited the ICANN policy for that waiting period. Big Rock didn't care that I would be without my emails. Not that it mattered much! In those four email accounts we all were getting upwards of 400 emails a day for activities we were doing and unsolicited emails. With Big Rock, we were only getting about 40 emails a day in those accounts. While I can't attest to it, I have found online where some have reported that the Big Rock servers have some type of security on them to prevent many of those emails from coming into customer's accounts. If true, that would explain why we were no longer getting the number of emails in our accounts. Shouldn't those emails, which were nothing illegal, be the responsibility of the owner of those email accounts and not the ISP? What legitimate emails were being blocked that we might have wanted or needed. Big Rock just wrings their hands of this whole matter, stating that my situation is unique. That's it! Unique! And now the emails of my wife and I and two organizations that I volunteer with as a webmaster can no longer get emails for 60+ days until I can transfer those domains. And on their merry way goes Big Rock - not carrying one bit. A total waste of time and money and loss of data/information by Big Rock.Big Rock replies to my review on 6/27/2023 saying: "We are investigating your account to locate the email situation you brought on the review, as the interactions you have there refer to a domain case. It's important to note that the 60-day lock originates from ICANN (the organization that manages domains) and cannot be lifted from our side."Once again they get cut 1ying and twisting to further lose their customers and future-customers trust. My reply to this lie will be a quote from the ICANN noting that I already spoke with them on the phone.ICANN : "At their discretion, some registrars may provide an option for you to opt-out of this 60-day lock period. However, this rule is in place for your protection against unauthorized transfers."So its either the person who's replying to my review is 1gnorant or a 1iar they're is no third option!

Hosts Fraud, Phishing and Scammers. Asked for proof to remove fraudulent website creating spam. Proof provided, and email back stating website had been removed. This is a lie, the website is still up a week later and thus Big Rock and complicit in fraud.

The best customers service, the features that are available in Big Rock are very helpful and cannot be found on other services. I recommend using Big Rock!

I came across a issue I couldn't resolve myself. Asked for help, the team were there within 15 minutes.Hopefully all will be sorted within the next 24 hours :-)

I had a great customer experience. Marcela was helpful and friendly in everything. Congratulations.

Very prompt and informative!

I had an error 404 on my website. I am very rookie with website management and have absolutely no idea how to fix anything. However, I managed to figure it out with the very helpful, patient and professional staff. They took me through the steps to fix it. They answered me if I didn't understand everything. They also let me know about features I wasn't aware of that might help me even more.

If you do different things online related to Hosting, Domains, Design, etc. I am excited to work with Big Rock. it gives you the security of your staff, offers you 24/7 support and at the lowest prices. For sure, there's no other company can give you this than at Big Rock. Please visit now, then thank me later.

I have been a Big Rock member for many years. Thank you very much to the friends (Zac, Martia and dont remember some of them sorry !) who helped me during this time.

After a long search for a high-quality digital partner, we have found Big Rock, which meets all the requirements for achieving real online success!

Love Big Rock, their support is amazing.