Big Rock has a very professional, helpful, and knowledgeable support team. I am always able to get support any time I chat with them, even at midnight. Everything always gets so easy when using Big Rock even though I am not an expert in web hosting services. I was able to do my website migration myself with the support, and within 30 minutes, my website was back up and everything worked fine. They are always wonderful to deal with.

They are the best. They always help me via chat or email. Usually my wait is less than a minute. Their prices are great if you on a tight budget. But the quality and speed is awesome.

Best Hosting Services with Excellent Support ever

The overall experience is great, I have bought Premium shared web hosting and then refund it (the refund process was easy) and bought the KVM1 vps plan because I didn't know at first I need a vps to my website because it uses Node.js which is not supported in shared web hosting. And most of web hosting services doesn't offer running Node.js on shared hosting, which is fine.The only thing that I didn't understand when doing my refund process, I wanted to keep the domain, but to keep it, you need to leave $10 of the refund value to keep the domain. While I got this domain for free from Big Rock for one year, so I didn't understand that part, but I kept it anyway.The user interface and navigation is good and I like it.

best hosting provider ever.lots of features packed into even the lowest price tier.absolutely worth the price especially if you expect to manage more than 1 website.the only "problem" i can see, is that the server performance is hard capped (process limit, etc) maybe a little too strictly?also, but this is probably me not understanding how things work, if i work on a single website with friends of mine, i have to share access to my entire account (so all of my other websites). that's not cool..other than that it's perfect.

I am deeply disappointed with the web hosting service provided by Big Rock. My team and I purchased their top-tier web hosting plan, prepaying for three years with high expectations for a seamless experience. However, we were met with numerous issues, particularly with their inflexible database system and abysmal response time limit of 20 seconds.One of the most frustrating aspects of our experience was the lack of support from the Big Rock IT team. Despite our attempts to communicate our concerns and request assistance, we were met with unhelpful responses that felt more like automated chatbot replies. The IT team seemed incapable of making even simple adjustments to the database system, leaving us with a crippling response time constraint.Considering the severity of the issues and the uncooperative response from the support team, we explored the possibility of upgrading to a Virtual Private Server (VPS) to gain more control over our hosting environment. We kindly asked if our prepaid money could be transferred towards the VPS payment, but our request was outright declined without any explanation or alternative options.This entire experience has left us frustrated and feeling like our investment in Big Rock's service was a mistake. A reliable and responsive support system is crucial for any web hosting provider, and unfortunately, Big Rock has failed miserably in this aspect.Regrettably, I cannot recommend Big Rock to anyone based on my experience. The lack of effective support and the limitations of their database system have severely hindered our online operations. I strongly advise potential customers to carefully consider other hosting options with a proven track record of excellent customer service and more adaptable systems.In summary, the web hosting service provided by Big Rock has been nothing short of a nightmare. We feel let down and disregarded as customers, and there seems to be no viable way to reach competent technical support or any other form of assistance. My sincere hope is that the company takes this feedback seriously and makes significant improvements to avoid similar disappointments for others in the future.

It has been a great journey and you help me so much and supported me to have a successful business. Thank you for your hard work.

Big Rock provides really great services, and the customer service and support are world class, I have no complaints.

Chat support people are excellent.But, chat support waiting times are too long. In my last interaction it took more than 25 minutes to have attention.

Amazing Ana, She helpet me resolving the issue in a very short time.

It has the best and affordable services with excellent dedicated Professionals to support clients.

Very good post service. Excellent prices and hosting plans. Email service with Titan is a little short in quota but still it is a much better service when you hire Titans services. Until now I think they have the best quality service and price. I already have a shred hosting plan and a cloud hosting plan with them.

Detail in solution was perfectly accurate, thank you so much to Agnes!

I spentI spent 45 minutes with someone else from your company trying to get this resolved. Not only did they NOT get it resolved they broke something that was working fine. Nedas Fixed the problem in less than 5 minutes and told me what was wrong. He's not being paid enough, give him a raise!!!!!!!!!! I was working quite nicely using the Big Rock web designing program. There a re a few things that need to be addressed but i'm figuring things out to the best of my ability, which is very limited when it comes to website design, and page building. The language that is used should be more regular speech oriented and less website builder tech. Things need to be explained more clearly and directions should be more concise.

I've been using Big Rock for a year, especially their VPS service. It's an affordable way to quickly get your ideas out into the world. What I love about Big Rock is they have helpful and friendly customer support available 24/7. compared to other hosting I would say that Big Rock is beginner friendly and easy to manage.

The problem was solved perfectly and quickly