My experience with Hostiger has always been excellent. I appreciate the brand so much that I recommend it to my clients and host others on my account. From the interface to the customer service, everything has been incredible. The prices are competitive and good, at least in Mexico. Congratulations to everyone who makes this quality service possible. Please don't change, and if possible, receive a bonus!

Have many support articles and good support channel

The rep helped me figure out that my payment was not processed. My only issue was the time it took to get a response was more the 3 minutes. This would be a great improvement.

Big Rock has been good so far, their services are top-notch never had any issues whatsoever! I use it and my friends use it too!Customer Support is also great, I recently reached out to them through live chat and Luis was very helpful and was able to guide me through the whole refund process when I needed to cancel an order I placed by mistake.

One of the best things about Big Rock is Rafi...a customer success specialist who has been super friendly and beyond helpful offering prompt issue resolution when needed. I'm pleased with Big Rock for its really good usability as well as an abundant pool of guiding resources to make life easier for a great customer experience.

Richie got our problem solved and was very professional, accurate and quick. Richie is the man

Brilliant support and knowledgeable people.

support rocks !!! Always a pleasure to deal with.

Every time I face a challenge or a bug shows up on my sites, I always ran into their Customer services agents. They are quick to respond and never make me feel the no-so-techy guy I am. I have been using Big Rock for almost 3 years, never have I ever felt the need to relocate to another hosting provider thanks to their agents. EDIT: At first, they were good and excellent, but lately, the customer support is absolute trash and they do not keep professionalism. Few days ago I asked for help on one of my site, and one agent said something that translates to as we do not have a time for you. Plus, they do not even respond anymore! I have been a Big Rock user for almost three years now, and at the beginning they were so helpful and always quick to respond, but lately, they act like they do not care. Please fix your customer support.

The hosting plan have a really nice quality/price rate but the thing that I appreciate the most is the support, it's always super helpful and kind.

Being a low budget person, Big Rock is giving good deals. Its support persons are very helpful.

Big Rock is ease to use, very secure, not expensive and the support team is amazing!

I wanted to share my experience with Big Rock's support center, they are amazing! Whenever I have a question or need assistance, they respond immediately and provide solutions. They are super friendly and professional, making every interaction super comfortable. Thanks to their support, I was able to quickly resolve some technical issues.

I transferred a personal site from another popular hosting service. Uploading the code (php) and importing MySQL databases was quick and simple. I needed the live chat to complete email setup. The tech support was fast, friendly, and went straight to the solution. Wait time was only 2 or 3 minutes. I transferred my domain to Big Rock because I downgraded the site from a multi-domain business program to a personal site. After spending over an hour with the old site's support team working to downsize my hosting program, I was still presented with a $257/year fee. That was reasonable for the commercial features I used but unacceptable for a personal site. The transfer and re-establishing my code and databases was quick and easy.

Big Rock's awesome staff was quickly able to help me with my issue. The issue was my error by the way. They were fast, friendly and efficient in making sure that my hosting service went uninterrupted. Bravo team!

Very helpful staff and always try to do more

Hosting and its employees are examples of quality and promptness.

1. Support best and quick response2. Easy to use and manage dashboard3. Not to expensive