Best Hosting Service Provider & The Customer Service is next level good.

Very basic requests for me but I got prompt responses. Very knid and clear.

After sale service is very poor, from 4 days they are just wasting my time. Customer support people just say that my ticket is on high priority, but they don't resolve it.Given me fake promise of 24-48 hours. Don't believe on their customer support people

First I would like to thank Reja for her support and time to solve my problem she was with me step by step until my issue was resolvedBig Rock is the best hosting I have ever used. They have great support, fast and secure hosting, and are easy to use even for beginners.

I had a problem with my account and the problem was resolved. Thank you to the customer service, they were kind to me

I was able to know what's wrong with my domain even thou i needed the problem to be solved as soon as possible but am still happy i know what's wrong with my domain

We already liked the great setup of the admin interface - everything is easy to find. And as we got a notification that we needed to contact them - Orlando form service made our day, in just being helpful, quick and friendly. We love that there were no trained phrases to waste time - just amazing service! We can highly recommend Big Rock

Best hosting provider I have ever used as I'm web developer so I used pressable, godaddy, siteground, bluehost, hostgator alot more but Big Rock is best.Customer Support is great as well ??

It was great help from Myla . I am grateful for her help and time .

We needed a more up-to-date version of the database and very quickly we got a suggestion and they started upgrading. The update was completed successfully at the indicated time.

The service is very poor and several times a month your entire site goes down without notice. It's really awful and they can't even host a simple WordPress properly.I asked support how long it will take to fix. The support only says that I am aware, I will tell you when it is fixed. Doesn't he really understand that when it's done, I'll know it myself and I don't need to let him know?!!!I do not recommend hosting even an HTML file on Big Rock!

I used Big Rock for all my web hosting. Honestly, I've never come across better. After being fed up with other hosts, who I won't bother to mention. Big Rock UI is so easy to use and get things done in. And the support staff are outstanding. They're super friendly and helpful. Big Rock is the answer if you've delt with crappy hosting providers before.

Customer service is always quick to respond and helpful.

it is cool super fast response and fast solve

The support agents are so awesome. It feels like they're working for you. The company staff go above and beyond their call.Some are very willing to help in something related to the service, but which is my responsibility. I now am very unafraid to use Big Rock services.I feel very at home.

The chat-based customer service is exceptional, readily available whenever required. Each representative I interacted with demonstrated not only impeccable manners but also the necessary training and qualifications to resolve my issues. Beyond these impressive qualities, they managed to maintain a good sense of humor, adding an enjoyable dimension to their already stellar service.

A very disappointing experience, I tried to Transfer my Domain but it took ages and nothing happened! I tried to grant access to my IT guy, Error AGAIN! A completely lazy support team! I will never suggest this service to anyone!

Big Rock as been and will always be my number 1 hosting provider

The agent, Rafi was very knowledgeable and went straight to the point and fixed the problem without wasting any business time. I found this very impressive and it was a wow moment for me.

I would like to express my sincere gratitude to Big Rock for their swift and effective support in resolving an issue with my website. Through the email support, I received assistance from employees Farah and Caio, and I am immensely thankful to both of them for their efforts in restoring the speed of my website.Upon noticing that my website was experiencing sluggishness, I reached out to Big Rock's email support and promptly received responses from Farah and Caio. They quickly acknowledged my problem and understood the importance of improving my website's speed.I want to extend my heartfelt appreciation to Big Rock, Farah, and Caio for their fast and effective assistance through the email support. Their professionalism, teamwork, and commitment resulted in the swift resolution of my issue.I highly recommend Big Rock to anyone in need of reliable web hosting and responsive customer service. Their email support, staffed by individuals like Farah and Caio, delivers speedy and efficient solutions to technical problems.Thank you, Big Rock, Farah, and Caio, for providing excellent support!Rating: 5/5 stars