Top marks! Top shelf! Marija is a class act!

Within minutes, Yvette resolved my problem.It's what I have come to expect from Big Rock.Great Service and Prices.

I've been a customer of Big Rock for over 3 years and until this week it all went quite well. However what happens since this Tuesday is disappointing. After an attempt to switch to the new nameservers which Big Rock requires to access some parts of the control panel, my site went offline (as it was supposed to) and it never came back online since then (which should happen in two hours, maximum a day after the disconnection of the old nameservers). Today it's been the 4th consecutive day since the site is down. Daily communication with technical support gives no results: since the first specialist confirmed that "it looks like the domain nameserver got refused" and "I have forwarded everything to our Technical team, and we will make sure to provide a solution as soon as possible" I receive answers that are very polite but consist of no feedback neither on what is the problem, when to expect it to be solved, what has been done, what is being done. Just "Your patience and understanding are much appreciated", or " our system engineers are already looking into the issue right now and will implement a fix as soon as possible". I have no words. My first hypothesis was the complete understaffing in the technical team, that just makes it take days to resolve the issues. There is no good explanation or excuse for this situation. And I still have no idea whether and when it will be resolved. For provider's reliability it is disastrous, to say the least.

Top notch tech support. Halim knew exactly how to fix my problem and assisted me every step of the way. 3 month issue was finally resolved.

Support response is slow but the representative are knowledgable. Big Rock is good but a little confusing to set up for first timers.

luis is fantastic helper he was patient and helpfulthank you luis

i used their services from last 2 years now and it is the best with the absolute value to money

Aug 8 update - Thank you Big Rock for emailing me after the review below was published. The issue is indeed resolved with your help. AI is a great technology, but human communication is still the best at this point (thankfully!).Aug 6 - I signed up about a month ago (2 domain names + hosting). The "product" itself is fine (control panel, tech stuff, WP intergration,etc). HOWEVER the "Customer Success team" is an AI which is unable to address out-of-the-box issues. When you have one of those, you are sucked into a black hole, and you remain stuck. I was billed twice on the same day for one domain registration + 2 accounts seem to have been created, although both with the same email address, and merging them or somehow resolving the issue appears impossible. At this point, I just want to cancel everything and go elsewhere - but how? The AI "helper" doesn't want to address that either. eeek! I never write these types of reviews - but it might be the only way to attract the attention of a real human to address the technical glitches I am facing. Time is our most precious asset. I have now lost many hours trying to resolve this. PS: I have 20+ years experience with various hosts. Wanted to give Big Rock a try.

I am thoroughly impressed with Big Rock's customer support. The team went above and beyond to assist me with my technical issues. Their response was prompt, knowledgeable, and incredibly friendly. It's evident that they genuinely care about their customers' experience and are dedicated to resolving any concerns. With Big Rock's exceptional customer support, I feel confident and supported in my online endeavors.

There customer care is top nudge .... I just want to say thank you to Marija the customer rep that help me shes great at her job

Big Rock is a very good platform and their support is fast and also very cooperative and the best hosting provider and the best in all prospective.

Worst customer care support ever! I tried multiple times to contact them through the live specialist but nobody was there to answer. No support for Premium Plan Users! In the first 4 months, they helped me every time quickly & fast. But later!!! Disrespect & Fake

Awesome Communication Skills... Just Wonderful...

I was facing a tehcnical issue and thanks to the support team they helped me to fix in a very smooth way

In a word, extraordinary unimaginable service. I've made a lot of mistakes but when I chat with them, they help me a lot without any argument. I love Big Rock and I'll prefer everyone.

i like, very good

Big Rock has the best support out there! They are fast and always eager to help!

This host is the best...Friendly & easy to use all features...Cheap price best deal ever :)

The creation of the web was very intuitive. Santiago's personal attention was excellent