My question was solved within 9 minutes. To the point and correct.

So much better than the previous platform I was using. Don't know why I hadn't moved to Big Rock before. It took me a year to build my site with the other platform and it was still not mobile-responsive. With Big Rock I built the site in 6 days and it was mobile responsive. Also, the support you get is amazing, I was working on a few elements well into the night and there was someone at hand to help with my queries.

Everything is great, from services to customer support. love from Afghanistan

It's 3rd Class Service which i used 1st time " I deleted My website 70xincome.com, the changes are still not reflecting on another Browser

Serious outage and no clue for first 30 mins. All my websites are down, so I attempted to move to different host. Interestingly, the files are not accessible either. I thought, okay, I have backups so I should be able to move away with one of the last backup but damn it doesn't load either!Support team pointed to statuspage.Big Rock.com and informed me there will be no refund as I passed 30 day period. I am thinking "Oh you started creating problem today, why would I need to move out if you can provide consistent services?". I asked for service uptime guarantee and no claim was registered. I shared the link but no response to this point and conversation moved to providing backups!

I recently moved from an hosting that was frustrating to Big Rock and it has been an awesome so far, support has been instant and issues I faced were fixed fast.

amazing service

Always my questions have been answered very quick but also with good solutions/explanations. I am happy to feel that any time i have a person from the other side ready to solve my problems. Also all the people are very kind in their answers.

Tonight's encounter with Monica reminds me I made the right choice with Big Rock. That Big Rock actually cares about their customers. I had an issue with meeting the expiry date of my VPS Server. She explained what would happen if I did not meet the deadline and what steps I can take to avoid losing my hosting. I explained I needed just 1 day to settle my bill ... and she went the extra mile and gave me 3 days to sort it out. 5 Stars experience for me. <3

The support team is very friendly and professional , always have the answer of everything , have also tutorials to help beginners do some tasks . and the user interface does have everything to work on as a webmaster .

Amazing support as it should be! Diverse and very qualified team that checks all the right boxes. I switched all my hosting to this platform because they've earned it in the time I've been with them (3+ years already!)Please never drop the ball, and you will not only keep your customers but win even more!

I have sent numerous requests since signing up with Big Rock earlier this year regarding various questions on "how to" do something while creating and designing my website.I have always received a prompt response the same day with solutions or answers.

I had some minor issues getting started, but the costumer service was great and they helped me through it.

The support is amazing, am happy with their understanding and prompt reply. It takes few minutes to understand your requirement(s) and give a direct solution. Keep it up!

To qualify our needs are simple and low volume/traffic so we do not use many of the higher end services. But for what we do use it is very reliable, easy to manage at a very competitive price. We did have one issue which was resolved first time very quickly.

It truly is the best hosting platform out there.I have been with 3 hosts so far, and if you're still thinking about changing do it now, I am absolutely positive there is no other hostingplatform like it. The support is amazing my problems are always solved in the same day, my site has a pagespeed of 100 due to their connection with LiteSpeed Cache, and their pricing is wonderful. I couldn't recommend Big Rock it strongly enough.

They offer good services at a fair price.But for me what matters is the support, their Brazilian support is efficient and assertive.Highly recommend.

I just had to share my incredible experience with Ana from Big Rock's tech support. This review is long overdue, and I couldn't be more thrilled to give her a well-deserved 5 stars!Ana went above and beyond to assist me with a technical issue I was facing. Her knowledge, patience, and dedication truly stood out. She patiently walked me through the troubleshooting process, explaining every step in a way that even a non-tech-savvy person like me could understand.What struck me the most was Ana's genuine willingness to help. It's not every day that you encounter such a kind and knowledgeable support representative. She didn't just fix my issue; she empowered me with the skills to tackle similar challenges in the future.Ana, I am incredibly grateful for your assistance. You turned what could have been a frustrating experience into a smooth and educational one. Thank you for your exceptional help and for going the extra mile. Big Rock, you have a gem in Ana!Warm regards,

Big Rock seems a not so good company, if you did not work with them, because we always think that what is cheap can not be good. In this case this is a Error, under my companys point of view, Big Rock is really a top host provider, and paralel cheap. You get a real online 24 hours customer service chat, and a 99,99% up host service. What did you want more. I fully recomend.