Your product is user friendly.

NiceNiceNiceNiceNiceNiceNiceNiceNice services, customer service, fast website, easy to use. But the quantity of malware using WP it's unbelieaveble.

Big Rock is amazing. Since I started using Big Rock in 2017, I don't have any other negative feelings that will force me to shift to another platform. I will continue to be here. I love the customer care, flexibility, and timely responses. Keep up the great work. Oliver Michael

Customer service is poor. I spent months being tossed between Big Rock and my previous provider to transfer some domain names. Big Rock blamed them, my previous provider blamed Big Rock. No one will take responsibility for a transaction that cost a few £s and my domains are in linbo and probably lost forever. What's more, because of this error, which has nothing to do with me, they have frozen my account so I can't purchase any more services from them anyway, which I have no intention of doing. All very bizarre.Update - They contacted me (after a week). Gave me a stock response and just repeated what I already knew. I replied to ask for more clarification and some additional questions. They never responded.I should also note, the interface is very clunky and hard to use (if you use WordPress). Also a lot of WordPress plug ins don't work, for example the all important All-in-one WP migration plugin, it will not allow me to import a simple (200mb) website (probably due to their low PHP limits). This is a really fatal flaw.

very very bad experience, not the customer service, on domain servicethere have no value for the domain we purchased under Big Rock.they cant approve to create a subdomain, if we havent a purchased Hosting service from them. disappointing domain Service my opinion is not to buy domains under Big Rock.com

working for 4 years with Big Rock. Great Service.

Worst ever service provider who suspended the domain even before the day closed and asked to pay restoration fees. very shameful service.

The chatbot did not give off-target answers, and the switchover to human was smooth. Responses were quick and clear, and my problem was resolved immediately.

Leidy helped me to solve my web problem in a sensational way. Great professional.

I really like Big Rock. They've proved great at hosting a few of my websites. Stable service and customer support has been fast and excellent when I've needed it. My only worry is that, as with previous hosting companies I've been with, that the service begins to slip after awhile and they get greedy with pricing. Hopefully this won't happen with Big Rock and I'm a happy customer so far.

perfect, fast and easy with "help"

have used many hosting services yet Big Rock is something special. great customer service. while the hosting fee might feel high but is totally worth it. incredible speed, tons of few tools, totally secure with no downtime.

Exceptional service delivery along with customer/technical support from knowledgeable individuals you can trust will deliver excellence. Thank you Big Rock for being one of the first stepping stones into a prosperous future for my endevours.

I love Big Rock services and especially the customer service team, they are amazing

Poor Customer Support! Incomptent Representatives.

I am very new to this and so it can be frustrating to navigate the area, at first. But, Big Rock chat/help has been very responsive and helpful. Thank you.

thank you. Very good hosting.