Very supportive customer support team, always helpful

Allways up and allways willing to help with our problems. Good service.

We're hosting our website and several of our clients websites on Big Rock.. Which makes it a huge problem, not only for us but also for our clients, with the long and many downtimes that there has been, over the last couple of months..We're unfortunately forced to find a new provider..

Downtime issues with Big Rock. Websites faced outages several times in short period of time.

For me, this year 2022 & 2023 were not good experiences with Big Rock but thank you to the support team Big Rock is great there is also so many problems to fix at the same time but they also support customer.thank you to the team support of Big Rock.

The best hosting service ever, a wide array of tools, and a friendly and supportive team.

my name is Andrei plop and I am the owner of the following sites plopandrei.com or rubyskynews.com or cvnextjob.com and they are all hosted by Big Rock.com! unfortunately this Big Rock no longer works as it did at the beginning and they don't even answer the chat anymore, they also don't have a phone number you can call! on the chat it says that they will answer in 4 minutes, but they don't answer even in 4 hours! the sites load a lot or don't open at all and I want to transfer to another hosting because I lost a lot of clients because of this hosting! I can prove that I am the author through the signed contracts!

He really was assertive but had an unexpressive human experience

Mrs Emna is so helpful, and clever, helped me in a very fast way

Its structure, which is always trying to improve itself, trying to offer new services and improvements, pleases us very much. When we have a problem, fast and solution-oriented support is our favorite part. Thanks Big Rock.

It’s sad to read bad reviews for Big Rock, I am newly dealing with them, I chose them by suggestion of a website developer. Now I am thinking twice before I build my website with them. I’m thinking to migrate to another provider after I read about such bad experiences.

Great customer support. They answered via live chat within 10 min and they carefully read all my messages with explanation of the problem. After that they solve it in just a few minutes.

I recently had an unsatisfactory experience with Big Rock's customer support, specifically with Rodrigo, a senior tech specialist at the company. I contacted them with an urgent need to migrate my website to WordPress. Rodrigo insisted that my only options were to either start my website anew on WordPress or wait for an unspecified amount of time for an export feature to become available.What makes the experience even more frustrating is the fact that Rodrigo kept repeating the same limited options, despite my making it clear that neither was a viable solution for me. I felt like I was going around in circles, getting no closer to a resolution.I specifically requested to speak with someone higher up to explore other potential solutions, only to be told that it would not make any difference. Rodrigo's repetitive and intransigent responses did not just fail to solve my problem; they added an unnecessary layer of stress and frustration.This experience has considerably eroded my trust in Big Rock's ability to offer effective customer support. It raises serious concerns about their willingness to accommodate customers facing urgent or unusual circumstances. I strongly suggest that anyone considering using Big Rock's services bear this in mind.

I have been using Big Rock for a year and have had non-stop problems with emails and hosting. Their customer support is awful. They have lost me lots of customers over technical problems that they just don't sort out or care about. AVOID this company!!!

Best service support