I was very happy to get a response to my questions in real time, even though it is the middle of the night. Renelyn was very helpful and was able to provide the answers I needed. I'm confident my issue was resolved.

After registration I have some problems. Technical support was fast and now my website is running. I'm really happy about it, because it runs very rapid.

Response time its perfect, so quickly.

Clearly the best Customer Service I've ever see !!! Incredible !

Last three years have been a breeze for me: I have a bunch of low-budget and no-profit projects and it was a match made in heaven with Big Rock services. Huge kudos to the customer service specialists which has always been very helpful.

I raised a Pre-sales query to explain in detail their claims of Increased (upto 5x) Performance and 40% Faster Loading Times on CDN feature in the 'Business' Plan under Shared Web Hosting. They never gave me precise answer for weeks.However, after I signed up to give their Web Hosting service a try, a Big Rock Customer Care Agent got frustrated (since I sought clear response on the above query) and passed on a racist remark by writing, "I can completely understand where you come from." That was absolutely unprofessional, unacceptable and in bad taste from Big Rock. It was shocking to see a petty employee of a Lithuanian company offending Indians. The said Customer Care Agent remained arrogant until I sent an email informing that I had called it a day, deleted my Account and sought Refund.What surprised me is that no one else from Big Rock reverted, giving me the impression that it might be aware of some of its Customer Care Agents being erratic, arrogant and offensive towards its Customers. In such case, Big Rock may not be worried about consequent bad reputation for its other employees, loss of reputation as well as business.This should serve as an Eye Opener for fellow Indians and Asians about this shameful, terrible experience at Big Rock.Big Rock should issue an Unconditional Apology and terminate services of all such employees if they want to repair the damage and continue their presence in India.I have concrete evidence in form of emails to substantiate my review.

Price Hiked from 20 to 33 without Notice.I had a domain with Big Rock 1 month ago got the email to renew it for 20$ but now when the expiry time came closer they demanded 33$domain name : celebzlife.fun

customer service professionalism, courtesy, brief answers. outstanding service.

Great Experience! As I am Software Engineer100% Recommended to my all clients

great customer service and great replies overall good for anyone who want to start a e-commerce

I needed help with my Big Rock account. Everything was smooth and fast. I emailed to the customer service and I thought it would take a couple days before I get any message back. 10 minutes went by and I was choked to see that the customer service already answered. One of the fastest customer service I ever had!

Excellent in every way, attention, speed... In EVERYTHING

They have a good team that prioritizes customer satisfaction and answers questions. I feel like a part of the Big Rock family now. Because Big Rock has a structure that combines technology and people. The employees are respectful and caring. I recommend Big Rock hosting services to everyone.

Great customer support,really faster than thunder.

They answered my questions immediately, gave me options and solutions for my problem, very happy with their response time

I don't have problems with the Big Rock. The suport is very good.

The hosting is good, when it works. I have the cloud pro account, a multi domain hosting account. Today all the sites are down and there is absolutely no way to contact them. The "live chat" icon goes to a wiki with broad "how to set up a website" Q & A articles. There is no support staff, and no way to contact the company. So when all your sites vanish, and your clients come ringing you up in the middle of the night - there is absolutely nothing you can do about it. There's no way to contact the,Avoid.

It was a great attention and they got to solve the problem I was having.