Concise and problem-solving service.

A great customer experience. From the tech to the people supporting the platform, the team at Big Rock are doing it right.

Had problem with SSL and migrationAlexis in support was excellent in solving the problem and would recommend Big Rock as a solution for all your web needs.

I had a very disappointing experience with my hosting provider's support team. Despite claiming to respond within 10 minutes, they seemed indifferent to my urgent need for assistance. I regret my decision to choose them as my hosting provider and have never had such a negative experience with any other hosting service.

very fast and excellent services, its very easy to use

I just migrated all of my sites from Siteground to Big Rock. I'm in the process of moving all of my domains there as well. The UI/UX at Big Rock is fantastic. My sites, domains, and emails are so much easier to manage. The price is unbeatable. And I can scale my agency business easily with the tiered plans available.

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Big Rock hosting is the best hosting for me and for many people as well. Based on my experiences with it, especially technical support and overcoming problems, I advise all my clients to book a hosting and domain plan from Big Rock.

Because Llana saw I was freaking out about my issue, reassured me, and went ahead and fixed the problem. She is the best! THank you!

It's my first time to build a website, Big Rock support team responds fast to any question or inquiry which helped avoiding me stuck in any issue during the process, and the dashboard is easy and direct to the point.

The customer support service is superb! Very prompt and straightforward people. Big Rock as my choice was a perfect one. Thanks a lot.

Once again Santi deliverred the best customer service experience, He tries to find a solution to my needs even though "the book" says different. Any other CSA will read what "the book" says and kick you out the call. Not him, he turns around finds the way and still manages to EXCUSE "the book"

Tyasyifa was exceptionally helpful to me! I am very new to this and all the technical aspects are like rocket science to me huhu! But thanks to her, it was resolved in no time at all. Thank you so much!

Everything is easy to achieve and simple, as well all customer care agents are very understanding and supporting.

Very helpful company, their live chat facility is excellent.

perfect, quickly and effective.

Big Rock are without a doubt the worst company I have ever had the displeasure of dealing with. The alleged 24/7 customer support is complete and utter rubbish. They take days, even weeks to respond to any query or request for assistance. You message, which can only be sent by email or live chat, which is a robot, just sits there unseen. Even when they do contact you back, you get little to no information about what is being done or hownto resolve your query. Yes, it's cheap. But if you value your website and being able to resolve any issues at anything above snail pace, stay WELL clear. Shocking service!

Good customer service, good help files, reliable, clear control panel.

First of all availability in my country Pakistan, second affordable plans, third rapid responses from live charts, great wordpress building platform and much more.before i had hostgator and that was expensive for me so i chose Big Rock, one of my best choices i made.