I really liked Big Rock, I was able to get my website up and running in a short time

Best Hosting for Business Startup in the World

I want to express how amazingly helpful Annas was throughout my help chat session. Annas went above and beyond to help me with my WP migration issues. Listened to the problems I was facing and helped every step of the way. I am a new customer from Siteground and dealing with Annas just now has made me not regret moving across to Hostzinger.The good reviews I read about Hostzinger have proven to be true, and I'm just very grateful for the help I've received, which now means I can get on with my everyday life and look forward to using Hostzingers website builder. Thanks again Annas!!

I have been a loyal Big Rock customer for quite some time now, and I must say that my experience has been nothing short of exceptional. From the moment I signed up, I have enjoyed a consistently reliable hosting service with lightning-fast speeds and a user-friendly control panel. But what truly sets Big Rock apart is their outstanding customer support.In particular, I had the pleasure of interacting with Simonas from Lithuania, and I can confidently say that he is an absolute gem in the world of customer support. Simonas not only possesses an in-depth knowledge of hosting and technical matters, but he also goes above and beyond to assist and ensure that all your concerns are addressed promptly.Simonas's professionalism, patience, and polite demeanor left a lasting impression on me. He guided me through some complex issues with ease, making the entire process seem effortless. It's evident that he genuinely cares about helping customers and takes pride in his work.Big Rock should consider themselves incredibly fortunate to have such a dedicated and skilled employee like Simonas on their team. He is a true asset to the company and embodies the values of exceptional customer service.In conclusion, Big Rock is not just a hosting provider; it's a hosting family that prioritizes customer satisfaction and goes the extra mile to ensure a seamless hosting experience. If you're looking for top-notch hosting with unparalleled support, look no further than Big Rock. And if you happen to cross paths with Simonas, rest assured that you're in the best hands possible.Thank you, Big Rock, and thank you, Simonas, for making my hosting journey a truly outstanding one!

Fast and To the point. Understands what i am saying

The interface is too much easy to use as compared to any other hosting provider website. I will say Big Rock team is doing a great job . I am fully satisfied by Big Rock website service.

The customer service was greatEven if I'm sad that I may loose a client due to the failed purchase and the long duration it would take before refund is done, I still feel a bit at ease cause I know it would be rectified.Thanks Fanny

great user experience and very helpful tech support

I've been working with Big Rock for years. I haven't had any problems so far and I hope I won't have any in the future. Of course, there were minor problems and they helped us effectively. I'm sure they're trying to be good.

Easy web builder and excellent customer chat support so far! Incredible price, also.

I was interested in the parameters of the Cloud Professional tariff and found a promo code for some discount. It was written next to the payment button "30 days money back guarantee". Then I bought this tariff for 12 months at an attractive price. I paid via Binance Pay with BUSD from my Binance Pay account.Once I started using the services, I tried to create a website. But I was asked 5 times what kind of website I want to create (business card, blog or online store) - "hey, let me just add a domain, what's the problem?". No, you can't do that at Big Rock, you have to answer dumb questions to just add a domain in the panel. Next is even more interesting, they ask what to do next, transfer or create a site. Big Rock doesn't have the usual mode of adding sites, where you can just specify a domain, create a database and quickly link the site files and the database. Then I found out that in this "wonderful" hosting there is no option to simply move the site until it is bound on the registrar side to Big Rock ip addresses. My task at that time was to transfer several dozens of sites to Big Rock. To do this, I had to unbind all my domains from the old hosting to simply transfer files and databases to Big Rock.That is, I just can't move my sites so that they won't go down.Separately I want to say about the return policy. When I realized that I am not ready to put up with what is happening, I wrote to support with a request to return me my $209. I then counted on a refund policy of 30 days.As it turned out, they equate payment via Binance Pay with cryptocurrency. They write above that they don't refund money paid in crypto, but I paid through Binance Pay billing, not by transferring bitcoins to some address.On the screenshot next to the payment button it says "30-Day Money-Back Guarantee" it is clear and obvious. And above it says that if you pay with cryptocurrency, you can't get your payment back. Doesn't it seem ambiguous to you? They are deliberately misleading the customer so that there is a feeling of security during the payment.They write there in bold "Products purchased using cryptocurrencies, tokens or digital assets are not refundable."But not a word is written about the fact that there will be no refund if you pay through the billing provider "Coingate.I paid with full confidence that I would get a refund if I needed one. Because I checked that it is possible to pay not only with cryptocurrency, but also with Binance Pay wallet. -----What's going on now?I have had several sessions of correspondence with their support staff, who all as one say that we can only refund the money to the Big Rock balance. They can't give me my money back in any way. What is the actual situation?Big Rock misleads its customers by promising safe testing of services in the form of a money back guarantee within 3 days.

Hosting charges are affordable. Best part is your website builder. It helps people like me who know zilch about coding/ website making. However, 4 stars are because there are some issues in website builder and Ihave written about it earlier. I am not good at making/building website but I know how a gret website should be, hence this feedback.

Support didn't just give me a response to my questions regarding my issue but instead actually made an effort to solve the issue and actually did solve it. Thank you to Shaskia. :)

the chat was awsome, intelligent person and quickly solved my problem

Very good service and support. :-)

Very Simple To Use.Easy to Understand.It Give us Confidence to build Business on it.We get Amazing service from your technical Support team.

excepcional support ! quick, effective, even during weekend.