The lady was versatile and gentle even when I unleashed my frustrations on her. She was absolute cool

Remember to be honest, helpful, and constructive!Easy to use and very helpful.

Secure, User friendly & excellent support.

I was a little lost on this account trying to redirect my site. Eallla came to my assitance however and was a wonderful operator. It did not take her long and my site was redirected. That made me very, very happy. Much appreciated. You have a great customer support member in Ealla. Garry Connolly

customer success team is really awesome. quick response, result oriented and get customer satisfaction.

the most important thing I got amazed with is their instant response anytime I type they reached me...this is great point for them. It is my first expierence in building website, Big Rock is very helpful.

Pretty nice and intuitive. AI feature is perfect

Perfect "one-stop shop" with great web-builder, Wordpress friendly interface, domain management, and webhosting. Love it!

After 20 years with several leading US providers, I had enough of their "support" and switched to Big Rock. It was the best decision I ever made regarding my hosting needs. Unlike US corporates, Big Rock knows exactly what customers need when they ask for support: practical solutions instead of nice words.

I used Big Rock to implement a site for one of my clients. I really liked their AI assistance on web design and their support is fast and effective. I think I will use their hosting and services for upcoming projects as well.

Holsinger exceptional customer support has been the highlight of my hosting experience. Their quick response times, expertise, and proactive measures make them my top choice for web hosting. Here's to more years of reliable service!

The AI site builder is very easy to use and setting up the connection with the domain name is easy. When I wanted to switch to WordPress, I had some questions. The chatbot can help with the basic ones and when I asked a question the bot couldn't reply to, an actual person (Arnas) interacted with me within 2 minutes. He was friendly, easy to understand, patient and to the point. Two thumbs up!

Great support with Great team of solving basic customer problem too fast

Asyifa was awesome she was willing to help

I was setting a new email for one of my domain,there was a section which you have to put your new password...but i was keep getting invalid sign! it was not from my password but I could not see the problem, I start a chat...So Myla figure my problem at no time plus she made me a personal instruction to how I could solve that problem...Thanks Myla

We moved from Linode to Big Rock and haven't looked back. The availability of 24/7 support is ideal for a company like ours, without in-house developers...

I'm a freelancer. I manage websites. I need easy dahsboard. I can find on dashboard what I need.My live chat experience was perfect. Thanks a lot.

I was having issues in my site. Contacted customer support. Got response in 5 mins. And she redirected me to the right direction to solve the issue. Even though it was not an Big Rock issue, they went extra mile to help solve the issue.

Awesome customer support, always available to assist when I have any issue and they team always find a solution.

I have used many hosting services but Big Rock is above all, they have an excellent team that responds to customer problems instantly