Brisba from Big Rock, a great asset and help to this company. I was at fault big time and she never even lost the rag or got irate at my stupid mistake. This takes skill and understanding to know the customer is in the wrong and not to offend them, but show them politely why they may be wrong. Excellent interaction, well appreciated.

Nothing so far can really touch Big Rock, especially for service and support.

Great support, easy and fast!

I had an issue with my website not allowing me to open up my Wordpress panel after migrating hosts. My agent took about 3 minutes to diagnose the issue and fix the problem. It was super simple and hassle free. Overall just a great experience.

Fast, reliable, and affordable hosting service

Issue & Concern - Our Company Hosting & Account Got Suspended Due To False & Bogus (Non Legitimate) Abuse Report As Sent By The Competitor* Account Email - We Have Provided* Legal Name - SPARX IT SOLUTIONS PRIVATE LIMITEDTo Big Rock Support Team,We Have Already Contacted & Sent Emails To Support Team And It's Been 2 Days. Still Awaiting, Almost 2 Days Is Going To Complete... No Resolution Yet. Websites Still Down Causing Downtime & Loss. Why Your Team Haven't Checked Our Past Interactions With The Abuse & Compliance Team Before Suspending Our Service Or Hosting, Even We Have Already Sorted Out And Resolved These False Suspension Issues Already In The Past By Providing All Relevant Documents, Information Or Clarifications To Them. This Is Not Justified Why Should We Suffer Loss Just Because Of False & Fake Abuse Complaint That Competitor File Again & Again Despite This Already Resolved In The Past Times. So Now Need Immediately Resolutions As Early As Possible.Kindly Be Informed That These Instances Are Not New And In Past We Have Already Resolved This Hosting Suspend Issue With The Big Rock Compliance Team, As We Host Our Gaming Websites Here On Big Rock We Are Already Well Aware That Competitors Send False And Malicious Abuse Complaints Regarding Our Websites Via Cloudflare, Considering Here We Are Sure That You Have Received A Bogus Abuse Report Forwarded From Cloudflare From One Of Our Gaming Websites Hosted Here :Maybe Regarding - Topupid.Topupdiamond.SiteTopupmax.Diamondtopup.StoreAs These Are Our Main Websites CurrentlyKindly Be Informed That We Hold All The Rights To Content Whatsoever We Publish On Our Websites, Further To State That We Have Already Provided Our Affiliation And Service Agreement With Game Developers Already While Addressing These False Suspension Issues Regarding Our Big Rock Account An Year Ago Already, Please Note These Are All Bogus And Malicious Abuse Reports That A Competitor File Regarding Our Website To Take Unethical Advantage And To Harm And Down Our Websites, You May Consider And Going Through Our Past Communication Or Messages, This Issue Has Already Been Resolved With The Hosinger Legal And Compliance Team, As We Have Provided All Our Company Documents Such As Registration, Certificates Of Incorporation, Tax Filings, Business Ownership Etc. In Past The Big Rock Team Have Already Resolved These False Suspension Issues Regarding Our Account And They (Big Rock Team) Have Reverted That It Won't Be Occurring In Future And Suspend Our Hosting Due To Such Non-Genuine & False Reports As They Have Already Verified Our Business Operations As We Have Provided Them With Details Or Information And Explaining The Situation How These Competitors Are Making Malicious And Bogus Abuse Reports In Order To Harm Us Maliciously. For The Time Being It's Been Working Fine But You Also Understand Competitors Can Make Fake And Bogus Abuse Reports And Send In Bulk To Harm And Malicious Suspend Others Websites Which Are Non-Valid And Nor Justified. Any Competitors Can Just Woke Up And File The Abuse Report Via Cloudflare Which Is Forwarded To You And Your Team Haven't Checked Our Past Communication Or Tickets That We Have Already Resolved Regarding These False Suspension Issues With Big Rock Compliance Team Already To Which Team Also Verified And Reverted Back To Us That Our Account Or Hosting Won't Be Get Suspended Against These Bogus And False Abuse Reports, Also For Almost An Year Now Everything Is Working And Going Fine After Successfully Verification And Resolution To This Issue, But Yesterday It Again Got Suspended Against Such False And Un-Authorised Abuse Phishing Reported Despite No Phishing As We Hold All Rights To Content Posted And Available On Our Gaming Websites.Also, We Are A Registered Business Entity And Company In India Carrying Our Business From Years, Also We Have Been Using Big Rock From Years Now And We Have Worked With Your Team Together To Resolve This False And Non-Valid Suspension Issues Already In The Past And Were Successfully Fixed, Hence We Will Be Required Immediate Assistance And Action To Resolve This And Re-Activate & Enable Our Big Rock Account And Kindly Do Not Act Or Respond To These Bogus And False Abuse Reported The Competitors Send You, We Are Looking Forward To Hearing From You And Immediate Assistance And Resolution.Thanks & Regards,SPARX IT SOLUTIONS PRIVATE LIMITED

My experience has been great because of the personalized attention and the quick response to my questions. The company has done an excellent job providing attentive and professional service, ensuring every detail is just as expected. You can really see their commitment to delivering a good customer experience.

Had a really good experience after a lot of AI conversations. Finally got through to the right guy who resolved what could have been a big mess. Very happy with the result!

It is perfect.

Fast and professional support. Would recommend Big Rock to others.

Graciele is very kind and patient; she helped me beyond what I believe was within her purview. She proved to be very competent. Congratulations on having such an employee. Big Rock will go far if it has more employees like her! God bless you all!

Really great customer service and prices that are almost half of the competition. I like that I can type a name into Big Rock as a domain and it isn't gone an hour later too. Both of these things have happened to me elsewhere so I am now a huge fan of Big Rock and find that they look after you, thank you so much!

Big Rock is a great platform that offers lots of value, clean and beautiful templates, integrations, and more. I have been with them for a few years and even though it was a struggle at first, they have clearly overcome their challenges and have become much better over time. you have to go through hurdles to reach customer service but once you do, they're very friendly and helpful.

Big Rock is a great hosting company. The live support for all customers is really, really helpful. I love the tools and options the user have when trying to build websites or configure a VPS server - like the file manager, phpmyadmin configuration in one click or a VPS with pre-installed apps.

Big Rock has a great service and I will always recommend them to others, they have this Titan email which most hosting don't and makes it easy to sign in and manage emails on phone. Also, their customer support are amazing. i would give a 5 star rating but their billing is the only thing I find out of proportion. They increase hosting prices at will and remove plans as they wish and their renewal prices are way high. I think compared to others, if you guys could be a little more moderate, it will be a 5/5 always from me

Customer support is amazing, since when I started using Big Rock up until now they've been amazing, and they have a lot of tutorials and guide to help you do almost everything, I recommend Big Rock 100%.

Myla assisted me, promptly, clearly and kindly to get my emails back on track