I am satisfied with Big Rock. Not only do they offer affordable hosting plans with regional pricing, but also they have an excellent support team.I contacted Big Rock's support team through live chat to ask for help with an issue I had with deploying my website through Git. Not only did the support team respond quickly, but also they were willing to walk through the issues I encountered, which helped to figure out the cause of my issue and enable use to solve the issue together.

I recently had the misfortune of using Big Rock's hosting services, and I must say, it was an incredibly frustrating experience. While their pricing might seem attractive, don’t be fooled—what you save in cost, you’ll lose in time and sanity dealing with their abysmal customer support.From the get-go, I encountered issues with my website's performance, and when I reached out for help, the response times were shockingly slow. Their support team, when they finally replied, was unhelpful and seemed more interested in closing the ticket than actually solving the problem. I was passed around from one agent to another, each one giving me a different (and often incorrect) solution, leaving me more confused than when I started.The lack of phone support was particularly frustrating, as I had to rely solely on their inadequate chat system. The agents appeared undertrained, with limited technical knowledge, making it impossible to get any real help when things went wrong.I would strongly advise against using Big Rock if you value your time and need reliable support. The headaches simply aren’t worth it. There are plenty of other hosting providers out there that offer far better customer service and technical support.

IT God from Big Rock Great Employee

Igor is always diligent and highly qualified to assist. His professionalism and expertise consistently make a positive impact. Highly recommended!

Charef, was able to assist me and resolve an issue that was ongoing for over 20 hours. The failure of other members of the support group to resolve this issue left for me what was considered to be a bad experience. Charef, professional, knowledgeable and attentive listening to the issue and resolving in less than an hour... Thank you you were great and a pleasure to deal with you. 5 Star Rating well deserved

Worse company ever to deal with. Their team lack basic skills for their roles. They messed my site up, lied to me before transferring my site saying I was getting a dedicated server and lied to me when a member of their team screwed up my site and blamed it on optimisation.I wanted a minimal amount of compensation for their errors but wouldn't pay it even though they offered free optimising and 4 months of free server for their errors. Happy to give you free useless services but not pay the amount I had to pay to get competent people to fix their errors. SERIOUSLY STAY WELL CLEAR!Unfortunately, I will am filing with my legal team today, but cowboys shouldn't get away with this type of garbage.

Great services

Great people and amazing service. I wish all Customer Service people in any business would take example after those at Big Rock.

The company is meeting my expectations. I've been using it for two months and I like it. Great value for money.

super quality help and easy design board to use..

I regret choosing Big Rock. This has been the worst hosting experience I've ever had. It's nearly impossible to get in touch with anyone for support. I spent 7 hours yesterday trying to resolve an issue through their chat, but they couldn't fix it. They are incompetent. When I requested to speak with another technician or a supervisor, I was completely ignored. Even after filing a complaint, nothing was done.The instructions provided are unclear, and you're left to figure things out on your own. If you're not tech-savvy, you're out of luck. I’m seriously considering canceling my services and finding a better provider. A service without phone support is just not reliable. Big Rock does not take their customers seriously. I doubt I’ll ever see my money back.Avoid this provider at all costs.

My problem was resolved quickly

I am a new user to Big Rock, I had issues with Domain registration. I was half expecting for things to not get resolved in chat but further move on to email chains taking a few days to resolve. I was surprised that the customer care agent staying with me for more than 40 min and ensure everything was resolved and I had the domain successfully registered before our chat was over.

Ease of use. Quick response time. They will work with you.

Big Rock is one of the leading hosting providers globally. Recently, I encountered an issue with my domain, and Mr. Eric, a member of Big Rock's expert team, listened to my concerns and took prompt action. His assistance was invaluable and greatly appreciated.