An excellent specialist helped in 5 minutes, I recommend it to everyone

grate , easy , fast action thank you

the worse service i seen in these 11 years. I requested to they add my Wordpress website to hpanel ( cause it not detected ) and guess what happened :- The crashed my website 4 times, the change the PHP version and they don't know even what they did and they write to me your website has some issue !!!!asked senior agent, after 3 days waiting this guy did same and crashed website again. i want ask the refund and they didn't listen to me too

Liudvikas from the customer service team was an amazing help, thanks again!

I have been trying to resolve an issue with transferring my domain to Big Rock since yesterday. Amelia is a superstar and made it happen!

The live agent helped me exactly the way I was hopping for.

i am family Big Rock more eight years and the year last the service down little but this year very good and today the consult my problem very fast the resolve to question and repair and this year the support time to identify the problem the user , good education and vocabulary BUT and dont like much system I.A , the person talk es more efficent.

Kodee was super helpful. My experience with Big Rock has been wonderful. One day I bought the 1-site/1-year plan and two days later I decided to migrate to a multi-site/4-years plan. The UI and UX are brilliant, it's been super easy to migrate my sites and emails.

The best hosting packages available. Great servers, great service.

Very simple and cheap and the support is good

Kodee was awesome! With their help I have been able to migrate my websites and I am thankful. The help was quick, it was accurate, and I am appreciative of this service.

waiting 1 day for just one simple answeri have lost my domain waiting 3 weeks for answers from Big Rock support and no one doesnt care about that

amazing service

The beginning of my hosting on this platform went well. I was a salesperson looking for a website building platform for beginners to help me advertise my services. Other than the same overused AI everyone now has, I had no major issues at first. I originally registered my domain under my previous company email which I no longer have access to. I saved my password on my company computer which I turned in. This is not the company's fault, but they have been terrible in helping me recover my account. Before contacting their support email, I went through the "Can't Access Your Account?" button and filled out the form. I had to submit many requests and wait hours up to the next day later to receive the form. I filled out the request to regain access to my account and it was later denied, I believe because I did not submit the right screenshot from my bank statement. This is understandable. I submitted the same form but was not receiving the form to fill out again. At this point, I contact their customer support email to get some assistance. In my initial email, I clearly explain the situation. She sends me the steps to fill out the form i previously mentioned. I continue to send so many requests over the course of an hour that the screen times out due to the volume of requests. I send them another email explaining I am not receiving the follow-up email with the form and I am told it is because the email I entered is already in use. They were in fact correct as that email is in use by me when I submitted the first request. I gave them a second email and I had the same issue. I was told that I could "...perhaps provide the correct details in the form please?" The form has two parts: the email associated with your account and the new email. I don't know what the so-called correct details are here.After a few more emails where I have to repeat information because they only read my most recent email and don't refer back to any of the multiple emails I sent with all the relevant information, I am sent a second form. This was sent a week ago from today, and filled out the same day and I had not received a response, so I sent their support another email. While I received a fast reply, all they did was resend the second form where I will likely be ignored. Overall, their customer support does respond quickly but their responses are not helpful and I have to repeat myself multiple times from emails sent 5-10 minutes ago. I was sent pre-scripted AI emails with links to forms I don't hear back from. I had limited issues with the service itself, just with their incompetent customer service team. To Big Rock Support: You respond to all negative reviews on this platform so when you read this, please give me access to my account. I have already sent all needed information at least once, if not multiple times.

I'm not a web expert and was having difficulties using FTP properly. Big Rock support was very patient, thorough and knowledgeable. I asked many questions and never felt I was being brushed off, and eventually I got to sorting out my issue. Great support!

Amazing and super fast support. Kodee was added to the chat only in 1 minute, while giving a very fast and precise help for what I needed.Thanks :)