Fast, easy and affordable

Transferred 2 UK domains to them, got charged a fee and turns out that it's just a transfer fee and doesn't renew them. NEVER transferred domains to a registrar that charges for UK domain transfers. Do not recommend.

Worst Experience. I Paid online using easypaisa wallet for hosting service and the amount was deducted instantly from my account. But in Hostgator panel there was no Transaction. First their support said It'll take 48 hours. I waited and contacted again, They said they received no money. I checked from my bank and they said its deducted and successfully transferred to merchant. After 10 days of waiting when I contacted again with all recipts they again said wait 48 hours with no answer. Its really frustrating. They are making fun of customers doing fraud.

everythings okay.

The Support Person (Benediktas) was quick to understand my concern and offered matching solutions.

The service itself is fine, but beware many services they offer are non-refundable and may cause an issue as they will take money from your account automatically.I am leaving a 2 star Review because of their bad refund policies.

My competitors are exploiting Hostgator's reporting system to file false claims demanding changes to my website. Although I notified Hostgator about the false reports, they did not care and threatened to delete my website if i did not comply.The numerous requests over the years have altered my website beyond recognition.Who needs viruses or trojan horses when there "abuse" email grants any request from intruders without evidence?

they had an AIi politely keep asking the auto genersted responses while i tried to retrieve my monet because i have no access to the site. the company even defended keeping my money in response to the credit card complaint filed. terrible push off on AI if you have a real issue. good luck people.

Another updateUpon reflection, yes there is the odd thing that bugs...Sometimes Pexels doesn't seem to have everything you want and which is the archive for material the company has an account with, while overall it's a pretty decent resource and I have benefitted from this aspect.Yes, sometimes it appears that the 'technical team' (behind the scenes) is fictitious; however, the site is pretty decent anyway - I love the website and everyone I've shown it to, also likes it. It is responsive and great value.Drop-down arrows for menu sub-categories...they could think of an alternative solution, while I see why they use them (because menus also have to work on mobile-phones and so is an obvious option).And not having a way to upload music other than using custom-code and which means you cannot see what you're designing on the web-page as you're designing. Okay, I am using YouTube instead and therefore a bit longwinded and yet at least they provided a work-around. There are a great many features and help at hand and being a bit forgiving with some of the features or lack of them, if you put your mind to the job you can put together a nice looking site for a very reasonable cost.I am a fan of Hostgator and simply hope the above improvements can be made, in time. They are one of the better companies out there, offering web-design platforms. And I know this because my website with them is the third in a row, myself having moved away from two other companies previously.UpdateAfter waiting a month, the website was working on a PC in terms of the scrolling actually hitting the areas acting as anchors but then it went wrong, while the anchors stayed working on the smartphone. So, very odd. They have clearly fixed the website on the smartphone but now the website on the PC is really twonky...and they have classified the case as 'resolved'?! UpdateThe excuse that older versions of Android will be incompatible to some degree with Hostgator's web-builder (as below) is rubbish because the problem also occurs sometimes on PCs.And there is no real technical-team behind the support-representatives at the end of the live-chat for when problems outstanding are due to Hostgator's programming errors.So, they get two stars because at least the website appears in ratio across devices for the most part while the mirage of technical support and false information fed in response (let alone Pexels being the only video-bank!) brings the standard right down.UpdateStill awaiting follow-up emails regarding website-responsive since their reply here on Trustpilot.Old reviewNon-responsive website (their web-building platform does not adjust accordingly to all screen-sizes):The website is 'responsive' for PC and laptop and tablet, yet not for mobile-phones despite advertising to the contrary...Mobile-phone issues:First of all, the website only looks okay in portrait mode but not landscape.Second, their buttons don't work properly - the buttons don't literally do anything until after about seven seconds of trying and even then the website will slip past the point of 'anchor' (the area on the page you have set the button to link to). Only from refreshing the screen do the pages eventually work as they should.Third problem, when you click on a button, a blue square appears around the button when you click it - this is showing the area which is clickable but shouldn't be viewable to the user on a published website.Hostgator is, as you will find out for yourself, one of these outsourcing faceless sort of companies, and which is not immediately obvious because they give the initial impression of being at hand; the giveaway, is when you put technical questions to them and they simply make excuses such as technical hindrances being a matter of clearing cache or the multitude of varying phones and browsers...typical non-reply. In other words, there are programming issues which they can't be bothered to fix. And probably because there is not really any 'technical team' which is supposedly handling programming queries.

The problem was not solved in the first call, until the second one which was today, 4 days later.

Getting my website up and running made me feel fantastic.

The Hostgator Success Team, particularly Kodee, delivers precise and prompt answers to questions exactly when needed.

Great service.

I been experience lots with staff communication

Feedback on My Experience with Hostgator "We’re proud to say that we’re currently the fastest-growing web hosting company in the world." As a Business Developer, I recognize that rapid growth can bring challenges, but my experience as a customer suggests there are significant issues behind this claim. A few weeks ago, I decided to choose Hostgator as my hosting provider. I migrated one website (which has been active for over 15 years) and two domains to your platform. The process was easy and fast, but it came with a series of frustrating problems. Migration Experience While the initial migration seemed straightforward, it quickly became clear that the process was riddled with issues. Despite following best practices, my website encountered errors that should have been resolved easily by an experienced support team. The Support Experience The support system has been the most disappointing aspect of my experience. It’s ineffective and unhelpful, which is particularly frustrating for someone like me who is not new to WordPress or web development. -Automated Bot Issues: The bot provides incorrect or irrelevant information, which caused significant delays and even led to my website disappearing temporarily. - Inefficient Support Process: After dealing with the bot, I had to explicitly request human assistance. Despite claims that the support team reads the conversation history, I repeatedly had to explain my issue from the beginning. - Inexperienced Support Agents: The support agents seem polite and hardworking but lack the expertise to resolve issues effectively. Instead of providing solutions, they shift the blame between WordPress, LiteSpeed, Google, and Hostgator itself. This circular blame game has been exhausting and unproductive. Waiting Times As I write this, I’ve been waiting over an hour for a response from an agent named Jordan. Unfortunately, based on my prior experiences, I have little confidence that this interaction will lead to a resolution. My Conclusion Hostgator presents itself as a fast and affordable hosting solution, and its cloud hosting capabilities are indeed promising. However, the lack of competent support and the frustrating customer experience outweigh the benefits. Despite watching tutorials, reading guides, and leveraging my experience with WordPress and website creation, I’ve faced one issue after another. Support has only added to my frustrations rather than providing meaningful assistance. For anyone considering Hostgator, I would urge caution. Based on my experience, I cannot recommend Hostgator at this time. If necessary, I can provide detailed documentation to support my claims, but I am so exhausted from dealing with this company that I hesitate to invest any more time in what has been a thoroughly disappointing experience. If you are the fastest growing web hosting company in the world you should invest in people. People that have experiance and can handle other people and have the compentence of the STANDARD that you so much tell US that you have. If YOU say "worldclass" the I expect "worldclass". Am I right?

They refused to refund the money they took from my account for a domain, which they charged me for without notifying me. The worst platform ever!

Hostgator.com is a typical Cypriot-Lithuanian shell company. Hostgator International Ltd registered in Cyprus and Hostgator UAB’s registered in Lithuania. They own nothing, they only rent equipment. And most importantly, they do not have technical support for customers, and the agreement with the Client is drawn up in such a way that the Hostgator provider does not bear any responsibility for the non-operation of VPS websites due to Hostgator’s fault. Instead, the Client is offered to have or hire IT specialists for Apache, Ubuntu, etc.My experience with Hostgator: Seven months ago, I bought a VPS KVM2 plan. After a month of WordPress work, Apachi2 server crashed. Together with Kodee AI assistant, it took 2 weeks to restore Apachi2. On October 29, 2024, Apachi2 server crashed again. For 2 months I have not been able to access the site even via FTP. I spent more than 43 hours together with Kodee AI assistant to restore access to the site, but in 2025 it is still not working. Hostgator have hidden mandatory payments, for the renewal of the domain name they asked for $ 37.75 plus tax.

I signed up for the hosting plan my website but the migration process was not successful and help desk (customer support) was not helpful at all in resolving the problem or help with migration. I ended up talking to a bot and then a support person who blaming the everything else except providing a solution. This is was a waste of time. I would not recommend if you are looking for customer support when you there are issues with migrating your website.

Terrible experience, my website was always crashing and hardly ever live! I reported this numerous times and hey presto! It came back on!This is my life and livelihood and I would never ever use Hostgator in a million years ever again. Customer service is just very bland and always full of sorry & sympathy but never get anything done! Hideous company and avoid like the plague! Luckily I have another website with one.com that are very reliable and helpful, one.com recommended ??

I have had websites for over 20 years and have used many hosts. I joined Hostgator in 2021 and recently my sites are absolutely crippled with the speed of the server. Hosting has changed my server 3 times in the last 60 days and it has not improved. My site was down for a few days, because of an error on their end, and it cost me hundreds of dollars in revenue. They did not care. I created a new Wordpress blog, with nothing on it, and the server could not load it quickly. The customer service is usually not bad if you get the right person, but there are not many of them and it can take hours for them to respond. Recently they hired a young guy whom I’ve gotten 3 times and he is useless. Seems to have zero training. I will definitely be finding a new host asap. I can’t afford to stay with them.