I recently tried creating a website with Hostgator and worked on it for 20 hours. Unfortunately, the website was very slow, and then it suddenly stopped working. I had purchased two hosting plans, but they only refunded me for one. Both of my websites were affected, and I still haven’t received a full refund.This experience has been extremely frustrating, and I feel that their service does not meet expectations. Based on my experience, I would advise caution before choosing this provider.

Good products, and if problems or don't know how, then when get to the humans they fix problems quickly.

The worst Customer Service and the most limited webshop platform.Don't make you foolish by the low price, you will have very few tools to manage the webshop, no App at all to control the shop from the phone, and ZERO assistance in case you have a problem.Expect only premade answers bot-style and Good Luck!Terrible compared to Wix, which is expensive but they have the best Customer Service and you'll need it at some point.Also the design features are very limited.

I am Facing DNS Issue , still my domain not work support team still wasted my time 6th day gone no improvement done proiblem still remain

the fast response to our questions make the experience amazing

I was looking for a more reasonable hosting service for my Wordpress site. Hostgators' price sparked my interest, so I signed up for the 4-year plan. It was on sale and very reasonable. The first issue was their automatic migration app. It never worked and timed out every try, giving a low disk space error, even though my current host was only using half of the disk space at the time.Then, the real fun started: trying to get technical service. It starts with a chat, which is AI; you never get a real person. The AI chat bot always replied that they would have a technical person look into the problem and get in touch.Then you get emails from several people (I think people) all with the same solution, which never worked. I went though this for 5 days, finally I manually downloaded a backup and FTP'd the file to Hostgator for them to restore on their site. They sent an email a day later saying the site was good to go; I just had to point the Internet to it. Great, I thought!Not so much..the newly created site was butchered, nothing worked properly, files lost, a total disaster. Back to square 1 and the AI help chatbot.I received the same response as the first help request I sent almost a week ago, not enough disk space to migrate your site.Their technical service is non-existent, the AI chat just feeds you tutorials on how to correct the issue yourself and wishes you good luck, no personal service, you cannot speak to a person, and if you have a problem not outlined in their tutorials you are screwed.After about 10 days of dealing with multiple chat emails ant total frustration, I got my money back and stuck with my old host, who also confirmed several horror stories from customers that came from Hostgator.The only good part of the experience that the 30-day money-back refund was easy to get back, that was the only thing that was positive.Good luck if you chose them, the low cost might look good but beware

My experience with Hostgator has been extremely unsatisfactory. I hired their services expecting a seamless migration, but all I received was a total lack of professionalism. Despite multiple daily attempts and a week and a half of waiting, they still have not completed the migration, only the initial one which disappeared overnight one day, causing serious inconveniences. Instead of solutions, customer service is completely ineffective, full of promises adorned with pretty words but completely empty.Customer service is very poor; each interaction turns into a marathon of waiting, with response times ranging from 5 to 15 minutes, wearing down anyone's patience. They do not offer concrete solutions, and their only constant is the inability to resolve issues.I hope this review serves as a warning to other users considering Hostgator. My advice is to look for more reliable and professional alternatives.

Orland was super helpful , he helped me with all the steps if migration of my website from the old plan to the new plan seamlessly with full dedication , Thank you so much Orland

It is the best service provider for hosting ( I experienced so Many service provider but such Hostgator I have not seen ) Hostgator is a king among them and it remains distinguishable.. Thanks a lot Hostgator for your kind response and quick assistance. You are having a great customer service...

Allan guided me very carefully and with much patience. I thank you to Allan and Hostgator for helping us when we are in trouble.

the efficiency of the crew, platform, User experience

Great help! Finally got my problem solved. Dinda was a Great help and asked the right questions. I was having a problem with DNS issues, Not pointing to Cloudflare, it was not Hostgator fault. I just did not have the correct ip address.

Communicates clearly and professionally with customers.Listens attentively and understands customers' needs.Responds to inquiries in a friendly and positive manner.

Agent was helpful, polite, and patient until she solved the problem.

Professional Support and prompt response. Hostgator team are top notch, just like every other constructive collaborative team you desired. The excellence is when the team switches during break hour your supportive experience continues until your issue is addressed. Your server and cloud services are in save hands. Thanks

Hostgator is a great option for bussines in host & domain.

I received excellent service! The professional Normando was direct and objective and quickly managed to resolve my problem.

This service is truly exceptional. I can honestly say I've never experienced such outstanding support before. The dedication, professionalism, and care shown are beyond anything I've encountered. This person goes above and beyond, and without a doubt, deserves not only a pay award but special recognition for their exceptional contributions. An incredible human being with unmatched commitment and passion!

Support service fast and efficient, they are very friendly and they always want to help you