The representative was educated and helpful. Resolved my issue quickly and easily

The Namecheap representative who I spoke with was very cordial, professional, and knowledgeable about the products and procedures of Namecheap, and provided me with vital information and advice about safeguarding my Domain name, building my website, etc., and answered all my questions to my great satisfaction. It was a truly "client-oriented" and refreshing experience!

Easy dealing no long waiting

Khaleb demonstrated excellent technical skills and understanding of the problem at hand. While guiding him through my problem at hand, He was very thorough and provided great level of customer support. Thank you Khaleb. Much appreciated

Customer Service was great....and they refunded me for a typo when I purchased a site.....Great Deal!!!

I called to renew my service. The wait time was not long. The customer service representative took the payment and I received an confirmation email shortly. I could understand her and she did a great job explaing the terms and conditions of service.

I was having a serious computer problem they helped me and guided me where I was able to fix it.

Extrememath, all of a sudden, kicked me out and says something about having to pay money to play games on it.

I did not know about “protecting” my account. And it was sooo cheap to do so. Thank you!

The Namecheap representative, Kenyana, had a quick workaround for the Microsoft Office 365 Contacts not showing issue. Thank you Kenyana!!!

I was very confused until a person settled me down and handled problem. Very professional for old non educated comp. usersGrady Bryant

The Namecheap customer service agent was outstanding! This is the reason I use the Namecheap hosting! I have been in business for over 20 years. Namecheap's customer service is second to none!

Namecheap stands out for its outstanding customer service and vast product selection. Their support team is available 24/7 and consistently delivers prompt, knowledgeable assistance, making even complex issues easy to resolve. Whether you're a beginner or experienced, the support staff ensures a smooth experience. Additionally, Namecheap offers a wide range of products, including domain registration, hosting, website builders, and email services. The platform is easy to navigate, making it an excellent choice for businesses of all sizes looking to build a strong online presence with reliable support.

Great product even better people like Ian to help you! no tech knowledge needed they walk you thru it

Glenn my customer service representative was extremely helpful in helping me resolve my challenges as a novice web designer. I am extremely pleased with my experiences so far.

I've had multiple frustrating experiences with Namecheap's auction platform. After winning several domain auctions and completing the payments, the domains were never delivered to me. It's been over a year now, and despite numerous attempts to resolve the issues, nothing has been resolved.What's even more disappointing is the customer support. They initially responded to my inquiries but then stopped replying altogether. It has been nearly impossible to get a hold of anyone who can provide real assistance or explanations. The lack of communication and accountability is incredibly frustrating.Instead of receiving a proper refund to my original payment method, I was offered in-store credit without my consent. This is unacceptable, especially when the fault lies on their end for not delivering the domains I purchased.I expected better from a company as prominent as Namecheap. Their auction services and customer support need significant improvement. I hope they address these problems soon so other customers don't have to go through the same ordeal.

The customer service representative I worked with at Go Daddy was knowledgeable, helpful, friendly and quick. He solved my problem, and was nice and pleasant while doing it. Five stars!

Marisa was very helpful and professional... Excellent customer service!

Awful customer service. Basically, they don't offer customer service anymore. I faithfully used Namecheap for all my email and domain names because they had wonderful customer service and now it is the complete opposite. Forget about ever talking to a live person. There is no email address to send an email to a customer service department. All they offer is Ai text or chat and Ai just does not understand anything at all. They lost me as a customer after 20 years. I am looking for another place to host and buy domain names. A place where you can actually speak to a real live person. NOTE** After writing this review I receive an email a Customer review person to click a link to talk. Haha..the earliest appointment to talk was 4 days out. I then write back saying, this is exactly what I meant. He did call me to give me, NOT to fix the problem but to give me excuses as to why they don't provide customer service any longer. They've gotten too big for their britches and don't hire people. They are trying to improve their profit margin by having ai bots and not people.Namecheap, you do whatever you want but I will not be paying premium prices for discount services.