Mike was absolutely AWSOME in solving my issues. If you call Customer support , hang up unless you get mike!

The woman who took care of me on the phone was excellent. Took lots of time and explained everything carefully.

Simplicity is an excellent tool for connecting Facebook, Instagram, and Google Business. It's very effective for booking appointments with my new business, and I receive notifications via SMS and email. Excellent marketing standout!

The wait is never long and every time I need tech support they are always helpful and nice! I love Namecheap!

every tie I have called Namecheap the team has been awesome! Today I spoke with Vladyslava and she was 1000% very knowledgeable, very patient, very helpful. Easy to understand and caring!

Always great customer service. Awesome product

UNPROFESSIONAL COMPANY THAT ABUSES ITS POSITIONRecommendation: WE RECOMMEND AVOIDING THIS COMPANY! THEIR UNPROFESSIONAL APPROACH AND POOR AUTOMATED PROCESSES AND SYSTEM SETTINGS JEOPARDIZE ANY PROJECT OF THEIR CUSTOMERS.Our Experience: WE HAVE BEEN CLIENTS OF Namecheap SINCE AUGUST 2024. WE PURCHASED 8 DOMAINS AND HOSTING. WITHOUT ANY NOTICE, THEY BLOCKED OUR ACCOUNT AND TRANSFERRED THE DOMAINS TO THEMSELVES. DESPITE PROVIDING ALL THE REQUIRED DOCUMENTS, OUR ACCOUNT REMAINS BLOCKED AND THE DOMAINS ARE IN A BLOCKED STATUS. THE SITUATION REMAINS UNRESOLVED.Legal Action: WE HAVE TAKEN LEGAL STEPS AND CONTACTED THE ICANN GLOBAL SUPPORT CENTER. THIS NEGATIVE SITUATION HAS CAUSED US SIGNIFICANT PROBLEMS AND DELAYS IN OUR BUSINESS ACTIVITIES. WE RECOMMEND AVOIDING THIS COMPANY. NEVER, EVER ORDER ANYTHING FROM THIS COMPANY.Conclusion: THIS IS NOT HOW A GLOBAL BUSINESS SHOULD BEHAVE!- - - - - - - - - - - - - - Hi Tom,Thank you for your response.Our company provided the following documents:- On October 17, 2024, verification of the company and director- On October 20, 2024, we submitted four documents proving the purchase and copies of the credit card.TOM, how much time does the verification team need to review and verify 8 documents? One week? One month? One year?Subsequently, I sent two urgent requests, but the Namecheap team did not respond. Unfortunately, the Namecheap verification team has not responded to any of our urgent requests.I would like to inform you that due to the lack of response to any of our requests, we escalated the matter to the Internet Corporation for Assigned Names and Numbers (ICANN) yesterday, October 23, 2024. I sincerely hope that you will expedite the process and work on resolving this issue as soon as possible. And finally, if you could find the time between all those important tasks you have, we would really appreciate it if you could look into our situation. Thank you!Have a great day,Marek- - - - - 3 - - - - - - -Dear Namecheap Payment Verification Team,I was already celebrating that after 12 days, we had finally come up with a way to complete the banal payment verification. Unfortunately, I celebrated too soon. The team responsible for payment verification did not understand from the conversation that, in addition to domains and hosting, my access to the Namecheap account is blocked. To send the authorized documents with a copy of the credit card, Namecheap would need to unlock my account. Could I politely ask you to start functioning as a logical unit and provide me with a solution to this issue?

Tanner was very patient and helpful. Thank you.

Drew was so knowledgeable and efficient. He solved my problem that I had ongoing for weeks.

The rep James was very helpful and effcient and helped me secure my account even better.

My representative was EXTREMELY helpful and very nice! I had over paid and he figured it out and refunded my account right away. Great customer service.

I’ve been a Namecheap customer since 2016 and I have to say this company went from being top tier in every aspect and they probably had the best customer service ever! I mean 24/7 superior service. American tech support that explained things perfectly and would spend time clearly communicating in such a way that was perfect. NOW! Customer service barely speaks any English, they’re completely incompetent, the social norms are off because they’re in another country with customs and their interpretation of your needs are off and they are easily flustered and hang up the phone, or leave you on hold for 20 minutes until you hang up…this is the unprofessional behavior they resort to instead of solving problems! I spent an entire hour trying to fix my email today. I paid for it last month and I haven’t received any business emails since September 28th. I called and the customer service rep told me that wasn’t true. Smh I could show her this, but the nerve of her. Also, it’s clear English is a challenge for her. She actually hung the phone up when I got frustrated because nothing she was telling me to do was working. I called back and asked to speak to a manager and the other representative kept trying to ask me questions when I specifically told her I just wanted to speak to a manager. This went on for 4 minutes!!!! That is extremely aggravating! She finally agreed to get a manager and left me on hold. ALL I NEEDED WAS HELP WITH MY EMAIL! HIRE PEOPLE THAT KNOW WHAT THEYRE DOING! I HAVE NOT BEEN ABLE TO RECEIVE MY BUSINESS EMAILS FOR 2 WEEKS!! HOW CAN YOU RUN A BUSINESS LIKE THIS!??? Namecheap has no care or concern for their customers! WE ARE BUSINESS OWNERS! OUR LIVELIHOOD DEPENDS ON THIS! I called a few weeks ago about this and the representative just took it upon herself to start deleting stuff that nobody asked her to do! I had an issue with Namecheap a few months prior to that & it cost me a lot of money, and then they shut down my website and tried to make me pay hundreds of dollars to get it back when the issue was their fault to begin with. I regret using Namecheap now and I am nervous when things go wrong. Because I don’t trust that I will be taken care of and my company…which is my everything that I’ve worked so hard to build…I worry, because I fear I’m not in good hands with Namecheap . & that’s something no business owner that works hard should ever have to feel. Meanwhile, that was 11 hours ago and I still have no access to my email!

I was helped in a timely fashion . They knew exactly how to fix my problems.

Finally got in was worth the trouble love it I'm satisfied

Kieana, she was very helpful and should be your front line staff. She was helpful and capable of solving issues.

My service rep was amazing. Great job.

Very Helpful. Got my problem solved!! Thank you so much

Great customer service

Unreliable and unethical how’s Namecheap allowed to conduct its business.