Johnson, my Namecheap customer service agent delivered an excellent customer experience and helped to resolve my reason for calling. Thank you, Namecheap, for your dedication to excellent customer service and satisfaction.

The rep that I was speaking with, Michael was exceptional and very helpful. They need more reps like him to assist customers.

Building my first website. Needed a tutor. Got a great one in customer service named Jim. He is a patient, gifted teacher. He showed me how to do two things I was stumped on. So glad we decided to go with Namecheap for our new site.

I own my domain name at Namecheap. I am starting a new venture and needed a new email and website. However, I am older and not Tec savy. Erik, the customer service person walked me through the options and even set it up for me. The internet was slow, but he kept coming on line and asked me if I was willing to hold. It finally went through and I am up and running. Thanks!

My 20 years of experience with Namecheap customer service and Namecheap products has always been positive. The representatives are knowledgeable, competent, professional, and polite.

James was a great help. He understood that I wasn’t the IT guy. He was pleasant and easy to talk to. Things are great now with my website. Thanks!!!

I am pretty new to Namecheap & just created my e-commerce store & website. I have had to call support a few times to assist in navigating through process & received Top Notch Service every time! Today spoke with “Josh”- Absolutely SUPERB! If I could give him 10 stars alone, I would! He stayed on the phone with me 2hrs! To fix an issue with my pricing & other areas I needed to address. I was a regional VP for customer service, and he is the epitome of what customer service is all about! Patient, Friendly, professional & always willing to above & beyond the scope of his job. Thank you Namecheap for employing such phenomenal employees that truly want to help people and seem to enjoy doing so.

Iman was extremely helpful and informative.

While your customer service agents have been extremely helpful, a series of mistakes occurred, including DNS issues, Namecheap issues, and restoration to the wrong type of email account. These errors resulted in additional charges to my service. Though I acknowledge some responsibility for this oversight, I believe that after so many years of service, Namecheap should have suspended my service and provided a grace period to address the billing issue rather than deleting my account and necessitating restoration.It has now been a week since I have received emails. During this time, I was in contract negotiations and was compelled to use my Gmail account to complete them. I am uncertain how many important emails I have missed as a result.I would rate your customer service as 5 star. Its rare post pandemic to have such great service. That said, technically it has take way too long to correct these issues in my opinion.

The new website and email I purchased had a word four instead of for and Martin was able to fix both and also explained how I could do links to YouTube videos.

My Namecheap Rep was quick, efficient, professional and most of all, Polite.

Mo, the customer support rep, helped me negotiate and complete the allow access process. He noticed an action waiting for me to be completed and took care of it. It is good to receive such support!

disabled my hosting for using some of it as a backup. then changed my dns to their parking page

My representative provided personable, professional, and practical support for my domain questions, concerns, and problems.

Carlos 6311 was very very kind

The agent addressed my concerns in a polite manner. He was extremely knowledgeable and the entire process went seamlessly.

All reps I spoke with today were kind, courteous and helpful. Helped me through a transfer process easily

Yesterday, I purchased a 1-month web hosting plan and additional services from Namecheap. However, my account was suspended without any explanation, and I was denied access. I requested a refund under their 15-day money-back guarantee, but so far, no resolution has been provided.I chose Namecheap expecting reliable service, but this experience has been a major disappointment. They have fallen far short of my expectations in terms of customer satisfaction and transparency. I am still waiting for my refund and for this issue to be resolved.

Good service from the Namecheap team to resolve my issues. Quick and efficient.

Namecheap has been my website, domain and email provider for 9 years: since we started our small business. This company has always provided products we needed. Namecheap helps to make their services affordable to a small budget.