I registered 4 domain names through Namecheap, and wanted to release two of them.I spent more than 2 hours chatting with several of their people today, and made no progress. They fail to answer specific, reasonable questions.As another inconvenience, between February and now, Go(Nowhere)Daddy stopped sending chat transcripts to customers.Hello JM at NamecheapYou're welcome. Please review the logs from my chats with your Namecheap customer service representatives to "better understand your experience". I spent multiple hours on multiple service chats with them.Beyond that, I'd be happy to discuss the problems with Namecheap customer service with you, but I'd need to charge you for my time to do that.Best regardsArthur

Adam was amazing and very helpful regarding renewal of all my domain names. He was kind and friendly which made the process more easy and pleasant.

The representative was courteous, professional, responsive and prompt.

I've been a long time customer of Namecheap & long time business owner. In the early days they were exceptional (fast support when needed). Then they became bigger and support quality became an issue. Here in 2025 another technical issue came up and the support was great. That's what you want from a domain registrar. Easy to use product, fair pricing, and excellent support.

Tech service was fast and expert, and resolved my question quickly!

Namecheap is the place to host your website if you don't know how to build websites. Their AI generator and their Builders make you look like an expert. Customer Service is always available and I have never had an issue that did not get resolved on my first call. I have been a loyal customer for decades and they keep getting better and better!

Exellent really helpful charismatic

Namecheap í great. Just had a call with Namecheap on an issue and they were amazing!

Not a long wait to talk with a representative who was knowledge and patient with my questions. I recomend Namecheap for any size business.

Josh, the representative I deal with was outstanding, he was able to provide concise answers regarding my account and did not up sale. He did a great job explaining why I did need certain products and why I didn't other features to conduct my business ... I like that.John

Worst service I have ever used. I can't even get a response from the "Live Chat", its about 10 minutes between responses and after the first 30 minutes (with 3 whole responses) I got handed off to another representative and were continuing the 10 minute response time to simple phrases like, cancel my account and refund the card. Still haven't gotten the issue resolved after 2 hours.

I'm give this review for the company name (FXCC Group) it's very bad company and scammer, I have 200,000 $ and I can't withdrawal it from my account, it's not registered company under name FXCC. Namecheap it's good company but (FXCC Group) not good and scammer

My website payment is still not connected after being with Namecheap for 5 months now. I was told that I have to wait 48 hours to receive an email in regards to this issue. I have a customer who wants to place an order and I'm afraid I will lose this sale.

worst company, worst customer support, they will steal your domains, your account, they will not respect the agreement, they will ignore all facts proves your ownership, they will prevent you from accessing your account after reaching a high amount of domains, DO NOT WORK WITH Namecheap if you care for your business, specially if you from middle east.

This has been one of the worst experiences I’ve ever had with a hosting provider. Namecheap gave no warning at all — my sites just suddenly went offline. Turns out there was a server issue, and it’s been days with still no resolution.I couldn’t even move to another hosting provider because their own backup system was also broken. The very thing they advertise as a “feature” wasn’t usable when I needed it most.I asked them to move my sites to a working server — no shot. All I got was: “We’ve created a ticket.” That’s it. No estimated time, no communication, not even a single email to keep me informed through this entire mess.This is a giant company, and they can’t even deliver the basic hosting service I paid for. No apology, no compensation, just radio silence. Completely unacceptable.

Neto was professional, knowledgeable, and courteous.

Buyer be ware...DealsTok is a scam, and PayPal will not protect your purchase through the resolution center because DealsTok uses the scam shipment tracking service Track718 which is a sophisticated scam shipment tracking service that generates tracking information and sends an email stating the shipment was delivered. PayPal uses the scam information from the fictitious tracking information/package delivered email as evidence to deny the resolution case. I went through the process twice (two shipments, two false tracking information from Track718). Product was never delivered and PayPal bought the scam.

Justin was great to work with. He took the necessary time to fully research and understand my issue and took the steps to resolve it including informing me of aspects of my account and products that I wasn't even aware of. Great agent.

I had an amazing experience with Namecheap support. Lucianna was professional, patient, and incredibly helpful. She resolved my issue quickly, secured a refund for a previous subscription, and offered a cost-effective 3-year plan that perfectly fit my needs. It’s rare to find this level of customer service — thank you so much for the outstanding support!Date of Experience:

The customer service agents are always patient and polite and in this case helped me to accomplish all the items I wanted to get done on my to do list for Namecheap. Check +++++!