Customer service representative identified as “Chris,” was awesome. We were facing a potential fraud situation. “Chris” was great! He was patient, friendly, engaging, knowledgeable and professional.Thank you “Chris!”

Jay did a great job in explaining in detail reasons for upgrading service to allow for additional functionality required to continue our quest for applicable development opportunities.

I’ve purchased domains, hosting, websites and emails over the past 10+ years and the product is great but the customer service is exceptional.

Edward’s customer service skills were the secret sauce that made all the difference for me with Namecheap! He showed genuine empathy and took full ownership to ensure everything was resolved with a positive outcome. You can tell he truly cares about the customer experience—and that speaks volumes about how Namecheap supports its clients.My first experience with Namecheap was back in 2003 with my first company, and I’ve been a loyal customer ever since. I’ll definitely continue using Namecheap—thank you, Edward!

I have been a customer since the beginning.Prior to that I used network solutions

rep was subject matter informed and spoke English as a first language.

I’ve been a customer since the 90s. All of a sudden they wanted to charge for emails. They said it’s because there’s new technology associated with emails. I would never use that technology. I just wanted a freaking email. They wanted to charge something like $4.99 a month. There’s so many places that give you a free email. I am not a business, just an individual. Ridiculous They do not value customer loyalty. And, I have a few URLs for sale. They sold one without my consent or knowledge. I saw that someone was using it. I was gonna sue them, but they took it down right away. Ridiculous.

As so many companies go to AI, which I guess is fine for ordinary questions, Namecheap still has knowledgeable staff answering phones. The person who helped me had been there for 10 years. Not only did he diagnose my problem quickly, but he was also able to suggest a lower cost solution, and he was able to implement it while we were on the line so everything was up and running by the end of a fairly short call.

Your Customer Service Rep new exactly what was needed

What made my experience great was the five-star customer service from Brenda! I hesitated to call Namecheap because of a past (hurried) experience, but today, I took a chance because I am pleased with my website and Namecheap overall. A professional, authentic, and friendly representative went far and beyond to assist me with my website and more! Thank you Brenda - You are Customer Service with Excellence!

Awesome juts need to do the account unlocks a lot more faster , But Victoria did an excellent job!

Terrible and unhelpful. only good for domain registration, I wouldnt use Namecheap for anything else. The supports have it all foigured out, don't ever bother explaining your issue to them

Great customer service everytime I call! Representatives are friendly and knowledgeable.

Scott was very helpful. I would love to have more support agents like Scott. He answered all my question with step by step instructions.

The support agent on my call today was very kind and thorough in trying to help me with reimbursement.

I absolutely had the best customer service rep today. Just when i thought there was no help a saint was on the other end of the line. I was ready to walk away from go daddy and an angel on the other side stepped in and helped to assist me. He told me that he valued me being a customer and would hate to see me leave. He assisted with getting my account back up and running and applied discounts to help me. The level of empathy knowledge and professionalism this young man displayed was exceptional. Because of this young man i will remain with Namecheap

I've been with Namecheap for many years ... there's never been an issue and they have always been helpful.

After an admitted 30 minute hold time, the primary representative with whom I spoke transferred me to another specialized technician. She said the call would go right through. Instead I waited for more than an hour on hold listening to that redundant music. That's one hour and 32 minutes wasted today.