James helped me. He was professional, & kind. Always a pleasure to do business with kind, customer service oriented hard working folks.

Worked with Aaron, he helped and was very polite and knowledgable.

The customer service representative was outstanding. He was patient, very kind and extremely knowledge.

Jason, the Bluehost Rep. understood my request and took care of me bigly!

very helpful and full of knowledge extremely patient

Myth: good customer service is dead since COVIDFact: Good customer service is alive & well at Bluehost! Courteous, pleasant & knowledgeable. Thank you, Bluehost! You did the right thing hiring CSR Glen!

Customer service is horrible dont anwser question and dont understand anything

He was timely, supportive and helpful. He handled my situation with care! I appreciate everything!

Hands down, best customer service with the kindest people.

I first learnt about Bluehost in 2000.They hosted a website for a company I was associated with. They have always been helpful when I have had an issue. In some instances they have done more than I expected. I live in Australia and I can always get help!

Prompt refund, without any fuss

Absolutely amazing customer service! Literally 24/7 I'm able to just text and get any help I need. I will be staying with Bluehost for all my domain and website hosting needs for life if it stays like this!

For 2 months I tried to get a small refund of less than $100. The Go daddy chat person had wrongly advised me on the process for migrating emails. So i had to sign up again temporarily. The person said I could request a refund. I filled out the form right away, but seems they didn't get it the first time. There was a lot of confusion because it appears they do not document the content of phone conversations they make or you made to them. Go Daddy called me twice and I called them twice. Still no one knows what we discussed. Not even a record calls were made. So they don't understand the particulars of the request exemption. After these phone calls and filling out 2 forms along with 3 chats, I gave up. Even though the refund was verbally approved, which they later disputed, I think most customer platforms even in the case of doubt during a long process, and having been a customer who has spent thousands of dollars over ten years and still using their product would have granted the request. Granted they kept wanting to sort it with me, but I felt I had given enough of my time, and money in international calls trying to resolve it. I hope its not going to be this difficult transferring my current product from them.

How does this company have such a high rating? Customer service is atrocious. I try to renew, the webpage doe not update to say the payment has gone through, nothing to suggest I have paid, I do it again, the same. Un the end they take 3 payments from me and won't refund the extra two saying I just have Moree months of renewal even though I would have paid less if I'd renewed for that time in one go. I go to custom service and they won't help, "System says no" whatever I say they fob me off. I'l be leaving them as soon as my renewal runs out, absolutely useless.

Direct guidance on what i require to do and support on how to do it

i wait for 12 days for an auth code till domain enter in redemption period ..was a email problem

Very helpful after care

Problem was resolved, but it took quite a bit of time for something so simple. The customer service rep was helpful albeit sometimes difficult to understand.