You won't find this out until after you've already paid them, but Big Rock's VPS "KVM" service don't actually provide a proper virtual KVM like most others do; they instead use a VNC connection which is not the same and doesn't let you select TTY. What a waste of money.

The worst customer service representative in your entire company is Djed Excessive delay of more than two hours and the problem is not known until now. I have never seen this in my life. The worst customer service

Although the requested domain name didn’t contain any sensitive keywords (in my view), the manual review process exceeded the 48-hour timeframe initially stated. While this wasn’t a significant issue for me, it could be problematic for users needing a faster review. As a result, I rated this aspect 1/5. After the 48-hour review period passed without completion, I reached out to technical support to request a domain name change. Their response was prompt and effective in addressing the initial issue, earning a 4/5 rating. Overall, based on my first experience with Big Rock, I would give them a total score of 5/10.

Big Rock has been absolutely amazing! Not only is their hosting super reliable, but their support team is seriously next level. Every time I’ve reached out, they’ve been incredibly fast, friendly, and actually care about helping you solve your issue. It’s rare to find such genuine support these days! Whether you're a beginner or know your way around hosting, Big Rock makes everything so easy and stress-free. If you’re looking for the perfect combo of top-notch hosting and amazing support, look no further—Big Rock is the one!

Simple, well-priced and well supported web-hosting services.Not sure why you would pick something else than Big Rock.

Lumma is an awesome customer assistant. she help me solve my DSN problem, Thank you so much Lumma. you are the best

myla is great she is so helpful

although they don't have a service to call by phone, their chat support is very efficient. 9 out of 10 times I have an answer within 10 minutes, and direct steps to resolve the issue as well.

UPDATE: Following this review, Big Rock has refunded me the full amount of the transaction. While the "30-day money-back guarantee" remains on their website and could potentially mislead customers, I've increased my rating to 3 stars in recognition of their responsiveness to this issue.Original review:Absolutely furious with Big Rock's misleading "30-day money-back guarantee." Their website clearly advertised this policy on the VPS hosting plan page, which is why I confidently purchased a 1-year subscription.However, when I tried to request a refund within the 30-day window (the website specifically states 30 days!), I was hit with a brick wall. Their Terms & Conditions, buried deep within the website, contradict the upfront advertisement and claim the VPS plans are non-refundable. This is a blatant bait and switch tactic!I feel completely misled by Big Rock's advertising. They lure you in with the promise of a money-back guarantee, but then hide the truth in their fine print. This is a dishonest and predatory business practice.Not only am I stuck with a year-long plan I can't use, but Big Rock's customer service has been unhelpful and unresponsive. My attempts to resolve this issue have been met with silence. Chatting with them only leads to an unhelpful chatbot, and emails to their customer service have gone unanswered.If you're considering Big Rock, BEWARE! Don't be fooled by their advertised refund policy. It's a complete lie. Look elsewhere for a reputable hosting provider with transparent policies and better customer service.

Great interface, but they charge you for everything. First they get you in with a FREE domain, but then in the second year this domain will cost you 60 dollar a month. After that you need to pay for your e-mail as well, starting from 1.60 dollar per month (paid per year) per mailinbox. I hate it when companies have all this hidden cost and not being transparant with their prices. I've worked with many hosting companies but didn't experience this greediness before.Update: after I realised the free extension was something useless like .bizz or something I contacted the custermer service for a refund. I must admit that the service was quick, efficient and they accepted my refund right away.

I bet on the team of Big Rock, all the time. They are polite, experienced, and customer-oriented! Every time I contact them, I get satisfied! Good for you Big Rock! You have chosen wisely!Thank you Rival, you're king! I appreciate your help and I'll be pleased if I am lucky enough to have you again!Cheers!

You can trust Big Rock, the support team is excellent.

Transfer 5 websites to their hosting and then update plan. After updating all glitched, merchant, seo and ads goes down. Create ticket and waiting 2 weeks, any updates - only what they WORKING. day by day situation stay more complicate. will go to another hosting. Loose 400 usd for payment.Their soft have to much glitches and they cant fix it. For example - i transfer subdomain to them and web is on their hosting, after 3 month emails drop downs every week, and then i see regular errors what my web does not connect with their hosting ( but site working ). And they cant fix it 2 weeks...last 4 days mobile bots from google and bing, microsoft dont have access to web, all products ( 14 000 ) go away from seo and merchant! Totally not recomended!

Excellent Support

Live chat is very very slow and unresponsive.They provide hPanel for business and charges extra for cpanel and their plan is too confusing.

Big Rock workers they are very help full u will not face any problem they help too much

excellent very good host

Arthur was very helpful. He made what seemed was confusing process very easy to understand. Taking the time to walking me through the steps needed. This was one of those CS experiences that confirm my choice of Big Rock as a good one.

helped me fix the issue i created lol so definitely good at what they do